Job Description

Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 29 Dcember 2023

A position have become available for a Life Cycle Service Contracts Assistant (Permanent) based in Kathu, Northern Cape



JOB STATEMENT

This position is responsible for providing Metso's customers with professional technical support of its products. This position will coordinate and work closely with the Service Business Line Technical Support Teams to assure a common understanding/application of technical support and information to support and provide excellent customer service on Metso Equipment.

JOB DUTIES AND RESPONSIBILITIES

• Assures customer and LCS team have access to high quality product and technical support provided in a time frame respectful of Metso's customers' sense of urgency.
• Establishes best practice customer technical support services for Metso equipment.

• Effectively and accurately install, commissions and maintain Metso equipment.
• Undertake effective and accurate repairs to Metso equipment and in accordance with Metso Standards.
• Interpersonal skills are required due to regular interaction and feedback with the customers.

• Must be able to effectively and accurately work in a fast-paced environment on several projects simultaneously, with the ability to organize and prioritize tasks.
• Positive customer relations, communication and delegation skills are essential.
• Experience and capabilities enable carrying out responsibilities with limited direction.
• Perform routine and non-routine maintenance activities

• Inspect, install, adjust and maintain mechanical machines and equipment on site.
• Component rebuild & replacement.
• Equipment lubrication
• Ensure work is carried out in a safe and efficient manner and provide input directed at improving the safety, efficiency and overall effectiveness and Reliability of equipment
• Provide input to Maintenance and Reliability improvement initiatives
• Recommend job plan and tool changes to Maintenance Supervisors
• Safely operate specific units of mobile equipment including overhead and mobile crane, forklifts, etc.
• Follow all plant specific Policies E.g. No Smoking areas, lockout, Confined Space, Working at Heights, PPE, Etc.

RELATIONSHIPS

Report directly to LCS Contract Supervisor.

INTERNAL AND EXTERNAL INTERFACES

• Key Global and Local customers within the Business Line
• Key suppliers
• Local SBL Customer Service Support teams

POSITION SPECIFICATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, competency and/or ability required.

QUALIFICATIONS & EXPERIENCE

• Computer Literate
• Understanding and principles of customer relations and interaction
• Grade 12
• Minimum 5 years' field service experience on mining process equipment (Crushers / Mills) - Essential
• Ability to effectively communicate with a drive and performance orientation
• Ability to work in a team atmosphere
• Knowledge of Mine Health and Safety Act

SKILLS AND ABILITIES

• A self-motivated individual with the ability to work under stress and meet deadlines
• Good communication, co-operation and interpersonal skills
• Strong technical, analytical and mechanical skills and abilities.
• While performing the duties of this job, the employee is required to sit; use hands and fingers; reach with hands and arms; and talk or hear.
• The employee is required to stand, walk, and climb or balance.
• The employee must lift and/or move up to 15 kg.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Use of keyboards, telephones, copiers, telefax, visits and movement, and travel experiences.

• Climbing of stairs, ladders, scaffolds at jobsites and customer facilities.

Please note that, should you not receive any response from us within 14 days, please regard your application as unsuccessful; we however thank you for your interest in our company. In Line with our EE Plan, previously disadvantaged candidates will be preferred.

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Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in providing sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. By helping our customers increase their productivity, improve their energy and water efficiency and environmental performance with our process and product expertise, we are the partner for positive change.

Headquartered in Helsinki, Finland, Metso employs over 16,000 people in close to 50 countries and sales for 2022 were about EUR 5.3 billion. The company is listed on the Nasdaq Helsinki. metso.com.

Metso