Job Description

Meridian Services

is seeking a knowledgeable and dependable

L2 Technician

based in

Gauteng

to strengthen our IT support team. This role requires a strong understanding of IT systems, attention to detail, and a commitment to delivering high-quality service to end users across the business.

Responsibilities:

Receive and ensure all email and verbal faults are logged on the ticket system. All tickets acted on, all tickets closed within SLA requirements. Assist both internal and external users during and if required after working hours. Escalate calls if necessary. Help users maximise their IT investment. Guide users to follow best practices when accessing IT infrastructure and information. Monitor connectivity between computers branches and devices. Provide support on all desktop platforms supported by the Group. Provide server support - ad-hock. Remote support after hours. Provide support on printers, scanners, video conferencing equipment, etc. Ensure connectivity to all CCTV cameras for Gauteng and KwaZulu regions. Setup phones, tablets and other BYOD devices when requested. Escalate any security or potential risk detected on the network. Plan and manage all upgrades. Ensure that timely checks are made against supplies to ensure that stock is managed and available to mitigate risk. Ensure all documentation is kept up to date and communication to business is clear. Maintain fixed asset schedule, insurance replacements, Stock movement. Provide support and assistance to IT team as required relating to special projects outside the Job Role, ensuring that the Project plan is followed. Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained. Plan and prioritize, demonstrating abilities to manage competing demands. Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs.

Qualification and Experience:

Grade 12. A+ Certification. N+ Certification. MSCA Certification. 3 years PC support environment.

Beneficial: (in addition to above)

Microsoft Certified Solutions Engineer. Linux Foundation Certified System Administrator.


Please do not apply for the position if you do not meet the requirements.



Should you not receive a response to your application within

two weeks

please consider your application unsuccessful.