L1 /l2 Engineer

Johannesburg, Gauteng, South Africa

Our client in the telecommunications sector is seeking a L1 /L2 Engineer on a contract duration of 6 months.
Essential Job Functions

Problems/Issues/Defects Recording and Dissemination
Diagnostics of Problems/Issues/Defects
Ownership of Problems/Issues/Defects Ticket until Resolution
Problems/Issues/Defects Analysis
Follow-up and Resolve Problems/Issues/Defects within SLA
Workaround, Corrective Fixes, Removal of Data Errors
Application Maintenance
Provide necessary Application log to L3/SME & all required support to diagnose a reported problem
Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers
Pro-Active Communications (internal and external)
Bill run execution and Support
Deployment Support
UAT and Post-Production testing support.
Flexibility to work in shifts.

Required Skill Set

Telecom BSS Knowledge, SQL, MongoDB Query Language, Cassandra DB, MYSQL, UNIX, Web Logic/Java Basics.
Good Analytical Skills
Knowledge on Shell scripting
Knowledge on Rancher and Docker is an advantage.

Experience Level / Years of Experience

0-4 yrs
Minimum Qualification / Education
Bachelor's degree in computer science or equivalent
Knowledge of Service offering
Knowledge of BSS operating procedures, CRM and Billing
Telecom Software
BSS solutions for billing and customer care domain
Must regularly communicate with Offshore/Onsite for Reporting Purposes and to Provide On-Time Resolution.
Ready to travel to customer sites.

For more information please contact:
Matshidiso Moabelo

Telecommunications

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