Job Description

Application Support and Trainer (JB4146)
R25 - 30 000 per month
Johannesburg North, Gauteng
Permanent

Our client provides practice management software to medical professionals. The successful candidate would provide technical support to customers, onboard new practices and provide training to users on the software.

This role is ideal for individuals who have a strong understanding of application troubleshooting, excellent communication skills and the ability to deliver training.

Experience in practice management software is required.

Minimum Requirements:
Excellent problem-solving skills and ability to think logically
Strong communication skills, both verbal and written
Experience in developing and delivering training programs is highly desirable
Familiarity with help desk software and ticketing systems
Ability to work independently and as part of a team in a fast-paced environment

Duties:
Respond to customer inquiries via phone, email, or chat
Diagnose and troubleshoot issues related to the software, hardware and network connectivity.
Provide step-by-step guidance to customers to resolve problems efficiently.
Escalate complex issues to appropriate teams for further investigation and resolution.
Document all customer interactions and solutions accurately in the support ticketing system.
Contribute to the creation and maintenance of a knowledge base containing troubleshooting guides, FAQ’s and best practices.
Identify trends in customer issues and recommend proactive solutions or process improvements.

Training:
Develop and deliver training and materials to users of the application.
Conduct one-one-one and group training sessions, on site or at the office.
Monitor trainee progress and provide constructive feedback to help them improve their performance.
Continuously update training materials and documentation to reflect changes in products or procedures.


Please email your full comprehensive CV to resumes@kontak.catsone.com and quote JB***** in the subject line
For full JD & to apply online https://www.kontak.co.za/vacancies.php
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
 

Skills Required