Job Description

Job Purpose
The Kids Club Team Leader is responsible for supervising the daily operations of the Kids Club, ensuring safe, engaging, and age-appropriate activities for children. The role supervises staff performance, facility standards, guest satisfaction, and compliance, while supporting marketing, administration, and revenue growth through effective planning and service delivery.
Key Performance Areas

• Supervise Kids club operations, staff, and facilities to ensure seamless day-to-day functioning
• Conduct regular walk-abouts to ensure compliance with SHE legislation, SOPs, and quality standards; address and report non-compliance
• Ensure the facility remains clean, organised, safe, and welcoming at all times
• Implement continuous improvement initiatives based on stakeholder feedback and best practices
• Maintain current knowledge of childcare trends, safety regulations, and entertainment best practices
• Develop and implement age-appropriate daily activity programmes, including arts, crafts, games, sports, educational events, and promotions
• Supervise the preparation and setup of play areas, ensuring resources and equipment are ready and safe for use
• Interact directly with children and parents to understand and assist with needs, concerns, or special requirements; escalate when necessary
• Communicate effectively with guests and internal departments to support the delivery of quality services and experiences
• Provide quotations for customised offerings such as party packages, entertainment, group activities, and meals
• Draft weekly staff rosters and allocate duties to ensure adequate coverage
• Oversee timekeeping systems (e.g., Kronos), monitor hours worked, and manage schedules, exceptions, and leave
• Conduct shift briefings, manage handovers, and ensure accurate shift reporting
• Onboard new team members and provide ongoing training, coaching, and development
• Conduct performance appraisals, manage employee relations, and handle disciplinary processes where necessary
• Monitor staff presentation and professionalism to align with brand standards
• Ensure proper execution of administrative procedures, including registrations and cashier transactions
• Capture, reconcile, and report on attendance figures, daily revenues, stock usage, and other key metrics
• Conduct monthly stock counts of supplies, equipment, and merchandise
• Maintain organised manual or digital filing systems in accordance with legislative and company requirements
• Provide feedback from audits to staff and drive continuous improvement
• Collaborate with marketing teams on promotions, upselling, and guest engagement initiatives; contribute to content creation and proofing
• Actively upsell services and experiences at guest touchpoints
• Create memorable and engaging experiences for children that foster a strong sense of place, incorporating elements of local culture, nature, and tradition through themed activities, storytelling, crafts, and play
• Design and lead age-appropriate programs that are fun, educational, and culturally inspired, helping children connect with the destination through interactive activities that reflect the local heritage, environment, and community.

Education

• Grade 12
• Certificate in early childhood development/ education
• First Aid certificate

Experience

• 5 years' experience in kids club/creche environment, inclusive of 2 years' experience at a supervisory level

Work conditions and special requirements

• Ability to work shifts in line with operational requirements
• Physically able and mobile to perform duties

Skills and Knowledge

• OE usage and storage
• Property Knowledge (facilities and activities)
• Proficient skills in MS Office Suite, Opera
• First Aid skills
• Craft and Activity Design
• Inventory management
• Project co-ordination
• Proficient English written and verbal communication skills
• Knowledge and application of legislation relating to Safety, Health and the environment

Equity
Preference will be given to employees from designated groups in line with the provisions of the Employment Equity Act, No 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit's employment equity plans

Skills Required