Job Description

Job Purpose

The Kids Club Attendant will be responsible for providing a safe, nurturing and engaging environment for children utilising the Kids Club facilities and services; offering them memorable experiences through structured activities and attentive care in line with Sun International standards and legislative requirements

Key Performance Areas

Execute a diverse range of age-appropriate activities, programmes, services and events responsibly and within schedule Adhere to established SOP's, regulations and policy to maintain operational compliance, operational efficiency and security (SHE, first aid, hygiene, clean-up, etc) and report non-adherence Monitor free play activities at the facilities to ensure overall safety and wellbeing of children Provide a high level of care to children in line with relevant standards and best practice methods (hygiene, nappy, changes, feeding, safety etc) Engage with guests and children in a welcoming manner, providing relevant introductions, explanation of services and facility, itinerary etc Communicate with guests, parents and various stakeholders on various services and packages (birthdays, groups, babysitting, progress updates etc) Stay informed on daily activity programmes, schedules, special requirements on a daily basis (shift briefings) Co-ordinate various programmes, activities and service offerings to ensure smooth delivery (group visits, parties, babysitting, transport pick-ups etc) Adapt programmes/activity when faced with unforeseen circumstances (weather, minimal attendance etc) Ensure registration processes are followed, complete and documents are stored accordingly (indemnity forms, guest preferences, invoicing etc) Maintain a clean and prepared facility as per departmental standards (floor, set-up, decor, supplies, hampers, registration, POS, stock, sound etc) Handle daily cash transactions and cash-ups in an accurate and procedural manner Check and confirm stock availability for various services and programmes on a daily basis and notify management on low stock Participate in monthly stock takes (complete stock sheets, recounts etc) Ensure all payments/balances are received at the completion of service and documented accordingly Upsell Kids Club facilities and service offerings at various touchpoints (events, engagements, character meet and greets etc) Deliver Kids Club brochures, events posters, daily programmes, flyers Propose new innovative ideas to enhance the service offerings at the various facilities Resolve customer queries and complaints and escalate where necessary

Education

Grade 12 First Aid Certificate

Experience

2-3 years' experience in kids club/creche environment

Work conditions and special requirements

Ability to work shifts in line with operational requirements Physically able and mobile to perform duties

Skills and Knowledge

OE usage and storage Product Knowledge (facilities and activities) Proficient skills in MS Office Suite, Opera First Aid skills Arts & crafts skills Project co-ordination Proficient English written and verbal communication skills Financial Acumen IFS Upselling skills Knowledge and application of legislation relating to Safety, Health and the environment

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.