Job Description

Job Summary

KEY OUTPUTS: Managerial:

• Assist the General Manager in the overall responsibility for the effective management on all levels at Kichwa Tembo and Bateleur Camp.

• Take over full responsibility once General Manager is on leave

• Assist to ensure the lodges and brand are taken to the next level of service standards and edge the product and meet expectations on guest feedback

• Assist in the overall responsibility for creating an environment of learning and development within the andBeyond values and accountability of individuals.

Financial:

• Take responsibility in assisting the General Manager in creating and management of lodge budgets

• Work closely with the Lodge accountant to achieve budgets

• Responsible for operational strategizing and sourcing of andBeyond standardised items and close assistance in operational orders and decision making.

• Assist in Capex structuring, planning and implementing

• Project managing of Capex and financial projects where needed

• Overall creative innovation for cost control and saving initiatives to stay within budget

• Assist in implementing of cost controls in collaboration with the Lodge Accountant.

Operational:

• Assist the General Manager in the overall Day to Day Management of all Heart of House and Front of House areas at Bateleur Camp and Kichwa Tembo Tented Camp.

• Daily meeting with Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting, guest and staff delight

• Work closely with the Lodge Maintenance team to oversee and implement all maintenance projects and deliver &Beyond maintenance standards.

• Direct responsibility to create new guest delights and ensure the team is performing within &Beyond standards to deliver an extraordinary guest experience.

• Assist in creating an environment where the &Beyond Golden Thread is continuously met and visible throughout the daily functioning of the lodge

• Upkeep of Best Operation Practices (BOPs), styling guides and daily communication with operations managers on guest & service details.

• Assist in working with Human Capital in the lodge, ensuring labour relations, leave and medical funds are managed correctly

• Assist in working with Executive chef to ensure menu and food are aligned to lodge quality standards and food budgets are being met and monitored

• Assist in working with Head Ranger to make sure standards of &Beyond guiding standards are met

• Assist in working with Management Teams of both camps to strategize outputs of all Head of Departments to ensure &Beyond Lodge and Service standards are maintained at all times

• Overall responsibility for social media at both - Kichwa Tembo Tented Camp as well as Bateleur Camp

VALUES

• Assist in driving sustainability initiatives

• Assist in driving community development projects, in conjunction with the Africa Foundation

• Assist in developing strategic relationships with governmental organisations, wildlife, organisations and communities

• Active support of General Manager and strategizing for &Beyond Life, recognition programs and staff welfare.

• Assist in creating annual and monthly training plan for all departments and structure external training and exchanges with other lodges where possible

• Implement skills development plan

• Operational link between General Manager, management teams and general staff.

GUESTS

• Assist in hosting all agents, media and VIP groups

• Host all guests coming through Bateleur Camp as well as Kichwa Tembo Tented Camp

• Assist reception in checking on forecasts, day sheets, reservations etc.

• Drive communication to Bateleur House (Johannesburg), Nairobi Office, agents, &Beyond Marketing and Reservations teams

Make sure standards are met for an extraordinary guest experience

SKILLS REQUIRED:

• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.

• Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader.

• Lateral thinking ability

• Initiative

• Must be able to cope under pressure to meet guests needs

• Good interpersonal skills and communication with staff and guests

• Attention to detail xe2x80xa2 Diligence and self-motivation to meet deadlines

• Willingness/ability to share information and teach and inspire others

• Computer and financial skills

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in the service industry especially in dealing with guests and staff xe2x80xa2 Previous management experience in an operation with more than 40 beds.

• At least 3 years management experience in East Africa

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