Job Description

Assistant General Manager Operations Cluster1 xe2x80x93 (06 Months Temp)

An exciting Temporary vacancy exists at O.R. Tambo for an experienced Assistant General Manager Operations Cluster1 within the Operations Management division.

Key Performance Output

The successful candidate will be reporting to the Regional General Manager, and will be responsible but not limited to the following:

Manage capacity and demand through detailed operational plans Compare operational plans with daily execution and adjust where necessary to ensure minimal changes to parking bay lists, resource allocation and disruptions to plans.

Take the lead on all aspects of Airport CDM and drive collaboration with all Airport Users.

Ensure the category of the airport is maintained in terms of Rescue and Firefighting cover.

Drive programs to improve ASQ results and passenger satisfaction levels and ensure all ASQ systems and programs are rolled out and executed.

Ensure real-time monitoring of and responding to customer needs i.e., Transfer passengers, delayed flights, passengers with special needs.

Manage the alignment of the overall Airport Operations Efficiency and the envisaged strategy to achieve the objectives through co continuous improvement, implementation and maintenance of sound management systems and practices.

Manage improvement of airport standards of excellence by ensuring compliance to policies, procedures, regulations, and relevant legislation.

Monitoring construction activities and the impact thereof on operational requirements, safety standards, security standards and service levels.

Take responsibility for all Operational systems such as the AMS, FIDS, AMC, Slots, Parking and Baggage to ensure future roadmaps and future user requirements are clearly defined for IT to deliver against.

Analyse events and engage for a long-term solution for continuous improvement.

Ensure business continuity during emergency situations (Phase 3 - crash/highjack).

Participate in people development initiatives such as performance management, succession planning, talent management etc. to ensure team performance meet required standards.

Assure stable employee relations by managing conflict and creating a positive working environment.

Build, support and maintain healthy diverse internal as well as external (service providers etc.) relationships and implement remedial actions required to ensure achievement of organisational goals.

Lead execution of client account plans and drive dissemination and sharing of customer intelligence with clients through the account specialists.

Monitor success of engagement strategies and plans; and identify potential improvements.

Participate in the compilation of annual operational budgets and monitoring of expenditure against budget and amendments to forecast if needed.

Support the creation and growth of Commercial revenue and develop annual Capex budget.

Technical Skills and Experience

The following skills and experience or the equivalent of such will be required:

Bachelors Degree in Transport Logistics / Science / Industrial Engineering / Commerce / Operations Management or relevant fields (3 years - 360 credits at NQF Level 7) is essential.

Bachelors Degree in Business Administration or related (3 years - 360 credits at NQF Level 7) is recommended.

Certificate in Airport Operations is recommended.

10 years Airport Operations / Operations Management experience is essential.

10 years supervisory or management experience is essential.

Code B motor vehicle licence.

Intermediate knowledge of MS Office.

Competencies

Business Acumen

Contract Management

Analytical skills

Interpersonal skills

Results orientated

Adapting and responding to change

Critical thinking

Persuade and influencing

Entrepreneurial thinking

Fast knowledge on immigration, customs and port health laws

ACI service standards

IATA standards

ICAO Annexure 9 and 12

Positions will be filled in line with Airports Company South Africaxe2x80x99s values and Employment Equity Policy and Plan.

Should you not hear from us within 30 days of your application, consider your application unsuccessful.

Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.

Airports Company South Africa