Job Description

Freedom Printpak is a leading provider of innovative and high-quality packaging solutions. We are seeking an experienced and results-driven

Key Accounts Manager

to join our growing commercial team. This role is responsible for managing strategic customer relationships, driving sustainable sales growth, and ensuring exceptional service delivery across key accounts. The successful candidate will play a critical role in strengthening long-term customer partnerships, delivering tailored packaging solutions, and identifying new business opportunities aligned with Freedom Printpak's growth strategy.

Key Responsibilities

Manage and grow a portfolio of strategic key customer accounts within the packaging sector Drive revenue and margin growth by expanding business within existing customer relationships Develop detailed account strategies aligned with customer objectives and Freedom Printpak's growth plans Gain an in-depth understanding of customers' operations, packaging requirements, and future business plans Identify, pursue, and secure new key customers and business opportunities within target markets Prepare and maintain accurate monthly and quarterly sales forecasts Monitor account performance against agreed sales and profitability targets and implement improvement actions Collaborate closely with internal teams to ensure efficient execution and consistently high service levels Act as the primary point of contact for key customers, managing expectations and resolving issues effectively Build and maintain long-term customer partnerships based on trust, integrity, and service excellence


A minimum of five years' successful experience managing key customer accounts within the packaging industry Strong technical understanding of packaging materials, including solid board, corrugated, carton, and flexible packaging An established FMCG customer network will be considered a strong advantage Demonstrated ability to consistently achieve sales growth and profitability targets Proven capability to work independently while managing multiple customer accounts and priorities Strong commercial, negotiation, and relationship management skills * Excellent verbal and written communication abilities