Job Description

Position summaryIndustry: Pharmaceutical SectorJob category: Other: FMCG, Retail, Wholesale and Supply ChainLocation: Cape TownContract: PermanentEE position: YesAbout our companyClicks GroupIntroductionAre you passionate about the funded/medical scheme sector and have experience working with either both funders or providers in the healthcare space? We are seeking an experienced, dynamic and motivated Key Account Manager to build and maintain relationships with key funder/medical scheme partners. You will identify, analyse, implement, and track new commercial opportunities for growth, working with both existing and new funder clients. Your focus on customer service, along with your understanding of the medical scheme environment and its dynamics will ensure sustained growth opportunities, in line with Clicks Group objectives and strategies.Job descriptionJob description

• To build and manage existing relationships with key decision makers through frequent value-adding communication, reporting and analysis of Clicks service provision, commercial metrics and member experience feedback
• To negotiate service provider agreements with healthcare industry partners (e.g., schemes, PBMs, administrators, managed care organisations, insurance companies, employer groups, etc.)
• To assess, capture and explore new commercial business opportunities through the development of new relationships, as well as extracting opportunities with existing clients, in line with Clicks objectives and strategies, working in partnership with the broader Health Care team
• To track, analyse and report back on Clicks service provision performance in line with both Clicks and partners' expectations and needs
• Track, analyse and present on sales performance across medical schemes within Clicks environment across
• To analyse, investigate and report on trends within the funder environment, identify commercial opportunities and implement successfully
• Provide regular feedback to executive on changes in the regulatory environment that may affect Clicks or funder partners
• To ensure efficient and effective communication of Clicks benefits to partners' members in conjunction with Clicks Healthcare Marketing Manager
• Working with store operations and compliance teams, creating awareness of any issues and/or new or changed services required in service provider agreements to ensure successful delivery and minimal customer impact
• To network with relevant industry players and understand industry dynamics to develop new service offerings, appropriate for the Clicks environment
• Work with internal departments to successfully implement new commercial opportunities

Minimum requirementsMinimum requirementsJob Knowledge:xc2xb7 Essential: 3-5 years of funded healthcare industry and related regulations /actsxc2xb7 Essential: Knowledge of Medical Aids in SAxc2xb7 Desirable: Knowledge of Pharmacy RetailJob Related Skills:xc2xb7 Time Managementxc2xb7 Computer Literacy: Microsoft Officexc2xb7 Planning & Organizing and attention to detailxc2xb7 Communication and Relationship Management SkillsNetworking skillsxc2xb7 Analytical Skills (advanced Excel)xc2xb7 Entrepreneurial skills (Identifying commercial opportunities)xc2xb7 Marketing Skillsxc2xb7 Service Delivery/Desire to DeliverTeam managementJob Experience:xc2xb7 Essential: 3-5 years' experience in the healthcare sectorxc2xb7 Essential: 2-3 years' corporate work experiencexc2xb7 Essential: 3 years' Customer relations experience/Corporate B2B service (not call centre)xc2xb7 Essential: Key Account management experiencexc2xb7 Essential: 1-2 years' solid administration experiencexc2xb7 Desirable:-2 years Healthcare and /or Retail related work experienceEducation:xc2xb7 Essential: 3 year Degree/Diploma in HealthcareEssential Competencies:xc2xb7 Relating and Networkingxc2xb7 Persuading and Influencingxc2xb7 Commercial Analysis and reportingxc2xb7 Deciding and Initiating Actionxc2xb7 Presenting and Communicating Informationxc2xb7 Delivering Results and Meeting Customer Expectationsxc2xb7 Planning and Organisingxc2xb7 Entrepreneurial and Commercial Thinking

Clicks Group