Job Description

Position summary
Industry: Pharmaceutical Sector
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town
Contract: Permanent
EE position: Yes
About our company
Clicks Group
Introduction
Are you passionate about the funded/medical scheme sector and have experience working with either both funders or providers in the healthcare space? We are seeking an experienced, dynamic and motivated Key Account Manager to build and maintain relationships with key funder/medical scheme partners. You will identify, analyse, implement, and track new commercial opportunities for growth, working with both existing and new funder clients. Your focus on customer service, along with your understanding of the medical scheme environment and its dynamics will ensure sustained growth opportunities, in line with Clicks Group objectives and strategies.
Job description
Job description

• To build and manage existing relationships with key decision makers through frequent value-adding communication, reporting and analysis of Clicks service provision, commercial metrics and member experience feedback
• To negotiate service provider agreements with healthcare industry partners (e.g., schemes, PBMs, administrators, managed care organisations, insurance companies, employer groups, etc.)
• To assess, capture and explore new commercial business opportunities through the development of new relationships, as well as extracting opportunities with existing clients, in line with Clicks objectives and strategies, working in partnership with the broader Health Care team
• To track, analyse and report back on Clicks service provision performance in line with both Clicks and partners' expectations and needs
• Track, analyse and present on sales performance across medical schemes within Clicks environment across
• To analyse, investigate and report on trends within the funder environment, identify commercial opportunities and implement successfully
• Provide regular feedback to executive on changes in the regulatory environment that may affect Clicks or funder partners
• To ensure efficient and effective communication of Clicks benefits to partners' members in conjunction with Clicks Healthcare Marketing Manager
• Working with store operations and compliance teams, creating awareness of any issues and/or new or changed services required in service provider agreements to ensure successful delivery and minimal customer impact
• To network with relevant industry players and understand industry dynamics to develop new service offerings, appropriate for the Clicks environment
• Work with internal departments to successfully implement new commercial opportunities

Minimum requirements
Minimum requirements
Job Knowledge:
xc2xb7 Essential: 3-5 years of funded healthcare industry and related regulations /acts
xc2xb7 Essential: Knowledge of Medical Aids in SA
xc2xb7 Desirable: Knowledge of Pharmacy Retail
Job Related Skills:
xc2xb7 Time Management
xc2xb7 Computer Literacy: Microsoft Office
xc2xb7 Planning & Organizing and attention to detail
xc2xb7 Communication and Relationship Management Skills
Networking skills
xc2xb7 Analytical Skills (advanced Excel)
xc2xb7 Entrepreneurial skills (Identifying commercial opportunities)
xc2xb7 Marketing Skills
xc2xb7 Service Delivery/Desire to Deliver
Team management
Job Experience:
xc2xb7 Essential: 3-5 years' experience in the healthcare sector
xc2xb7 Essential: 2-3 years' corporate work experience
xc2xb7 Essential: 3 years' Customer relations experience/Corporate B2B service (not call centre)
xc2xb7 Essential: Key Account management experience
xc2xb7 Essential: 1-2 years' solid administration experience
xc2xb7 Desirable:-2 years Healthcare and /or Retail related work experience
Education:
xc2xb7 Essential: 3 year Degree/Diploma in Healthcare
Essential Competencies:
xc2xb7 Relating and Networking
xc2xb7 Persuading and Influencing
xc2xb7 Commercial Analysis and reporting
xc2xb7 Deciding and Initiating Action
xc2xb7 Presenting and Communicating Information
xc2xb7 Delivering Results and Meeting Customer Expectations
xc2xb7 Planning and Organising
xc2xb7 Entrepreneurial and Commercial Thinking