Job Description

Position summary
Industry: FMCG & Supply Management
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About our company
Clicks Group
Introduction
We are seeking to appoint a Key Accounts Coordinator (Pharmacy) - Western Cape. The candidate will report into the Regional Key Accounts Manager and the role will be based in our United Pharmaceutical Distributors (Montague Gardens) Distribution Centre.
Job description
Job Purpose:
To provide support to the national and regional key account managers, by coordinating and organizing all critical functions linked to the service level agreements within the Clicks / Hospital / Link channel, in line with the UPD strategic and Group objectives
Key Performance Areas:
xc2xb7 To efficiently offer support to the Regional Key Account team, communication and correspondence with key stakeholders, as well as the efficient delivery of any other relevant tasks as and when required, in order to provide the necessary support to the Key Accounts Manager in a professional manner
xc2xb7 To assist in managing inventory levels by compiling daily stock reports
xc2xb7 To manage, resolve and provide feedback on day-to-day customer and client care queries on time using identified business tools / email (collection, delivery and non-delivery issues).
xc2xb7 To liaise, co-ordinate and follow up on special customer deliveries.
xc2xb7 To generate, compile and distribute reports and stats when required.
xc2xb7 To liaise with customers on orders, as well as create and circulate to the relevant departments.
xc2xb7 To proactively identify areas within UPD where process efficiencies can be improved and provide solutions to consistently reduce costs.
xc2xb7 To manage day to day adhoc requests from customers (including invoices, POD's)
xc2xb7 Compile KPI reports in conjunction with Regional KAM.
Skills:
xc2xb7 Communication skills (verbal and written)
xc2xb7 Presentation skills
xc2xb7 Relating and networking skills
xc2xb7 Analytical skills
xc2xb7 Planning and organising (prioritisation skills)
xc2xb7 Problem solving skills
xc2xb7 Customer service management MS office

• Advanced Excel and analytical skill

Knowledge:
xc2xb7 Knowledge of service excellence and customer principles
xc2xb7 Knowledge and understanding of the industry (pharmaceutical / healthcare desirable)

• Knowledge of SAP IT systems

Personal Competencies:
xc2xb7 Report writing
xc2xb7 Delivering results and meeting customer expectations
xc2xb7 Following instructions and procedures
xc2xb7 Analysing
xc2xb7 Presenting and communicating information
xc2xb7 Adhering to principles and values
xc2xb7 Planning and Organising
xc2xb7 Ability to work under pressure and respond to requests timeously
Minimum requirements
Minimum Education & Qualification:
xc2xb7 Matric
xc2xb7 Post matric certificate/qualification in administration/customer care (desirable)
xc2xb7 Nursing experience would be advantageous (hospital key accounts coordinator)
Minimum Job Related Experience:
xc2xb7 2 - 3 years' experience in areas of customer care preferably with some experience in pharmaceutical/retail/healthcare.
N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.