Job Description

We are seeking to appoint a Key Accounts Coordinator (Pharmacy) - Lea Glen (Inland South/Free State). The candidate will report into the Regional Key Accounts Manager.
Job description
Job Purpose:
To provide support to the national and regional key account managers, by coordinating and organizing all critical functions linked to the service level agreements within the Clicks / Hospital / Link channel, in line with the UPD strategic and Group objectives
Key Performance Areas:
To efficiently offer support to the Regional Key Account team, communication and correspondence with key stakeholders, as well as the efficient delivery of any other relevant tasks as and when required, in order to provide the necessary support to the Key Accounts Manager in a professional manner
To assist in managing inventory levels by compiling daily stock reports
To manage, resolve and provide feedback on day-to-day customer and client care queries on time using identified business tools / email (collection, delivery and non-delivery issues).
To liaise, co-ordinate and follow up on special customer deliveries.
To generate, compile and distribute reports and stats when required.
To liaise with customers on orders, as well as create and circulate to the relevant departments.
To proactively identify areas within UPD where process efficiencies can be improved and provide solutions to consistently reduce costs.
To manage day to day adhoc requests from customers (including invoices, POD's)
Compile KPI reports in conjunction with Regional KAM.
Skills:
Communication skills (verbal and written)
Presentation skills
Relating and networking skills
Analytical skills
Planning and organising (prioritisation skills)
Problem solving skills
Customer service management MS office

• Advanced Excel and analytical skill

Knowledge:
Knowledge of service excellence and customer principles
Knowledge and understanding of the industry (pharmaceutical / healthcare desirable)

• Knowledge of SAP IT systems

Personal Competencies:
Report writing
Delivering results and meeting customer expectations
Following instructions and procedures
Analysing
Presenting and communicating information
Adhering to principles and values
Planning and Organising
Ability to work under pressure and respond to requests timeously
Minimum requirements
Minimum Education & Qualification:
Matric
Post matric certificate/qualification in administration/customer care (desirable)
Nursing experience would be advantageous (hospital key accounts coordinator)
Minimum Job Related Experience:
2 - 3 years' experience in areas of customer care preferably with some experience in pharmaceutical/retail/healthcare.
N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.

Skills Required