Job Description

Key Account Manager - Industrial Products
Location: Pinetown, Durban
Package: R30,000/month (Negotiable) + Commission (Up to R16,000/month)
Benefits: Company Vehicle, Medical Aid, Pension, 13th Cheque
About the Role
We are looking for a driven and technically skilled Key Account Manager to spearhead the growth of our industrial product portfolio. The ideal candidate will be responsible for developing new business, nurturing key client relationships, and delivering expert solutions for chemical applications across materials such as wood, plastic, paper, cartons, and boards.
Key Responsibilities
1. Sales & Business Development
Achieve and exceed monthly and annual sales targets
Develop and execute strategies to grow market share
Identify and pursue new opportunities in the industrial sector
Follow up on sales leads within 24 hours
2. Client Relationship Management
Build and maintain strong relationships with existing and potential clients
Deliver high-quality customer service and product training
Understand and meet customer needs with tailored chemical solutions
3. Technical Advisory & Product Knowledge
Provide expert guidance on chemical applications based on specific materials
Keep abreast of industry trends and competitor products
4. Account Management & Admin
Oversee accurate stock management and order processing
Support debt collection and resolve client issues professionally
Maintain accurate records and reporting
5. Operations & Compliance
Collaborate with internal teams for smooth delivery and logistics
Represent the company at trade shows, events, and promotions
Ensure compliance with all internal policies and safety regulations
Qualifications & Experience
Minimum Requirements:
Grade 12 (Matric) - Essential
Tertiary qualification in Sales, Marketing, or Technical Field - Advantageous
At least 5 years' sales experience in plastics, paper & packaging, chemicals, or a related field
Proven experience managing key accounts worth R12-R14 million per annum
Strong business development and closing skills
Additional Advantages:
Knowledge of water-based, solvent, and chemicals
Experience with CRM systems (e.g., Salesforce)
Key Skills & Competencies
Excellent interpersonal and relationship-building skills
Strong communication, negotiation, and problem-solving abilities
Highly organized with strong attention to detail
Results-driven, proactive, and self-motivated
Effective complaint resolution and client service mindset
Technical aptitude for understanding product applications
Other Requirements
Valid driver's license
Willingness to travel regionally
Available for occasional weekend work (e.g., trade shows)