Job Description

RESPONSIBILITIES



To execute and assist in creating an opportunity for quotations and sales and manage the lead warming process with skill, knowledge, diligence and integrity.



To comply with the HOUSE RULES of the Call Centre as determined by management.



To manage and oversee lead optimisation of all leads in the organisation.



To accurately identify needs of self-managed staff through reports and listening of calls.



To understand and train staff to handle objections and overcome them with an appropriate response.



Manage team discipline-Control and manage the team talk time, log in and log out time, and breaks taken.



Improve quality of leads-ensure error rates are minimised and completed and script adherence.



Skills, knowledge and development-Own and other skills development-from time to time assist with coaching and training of fellow teammates.



To share ideas and insights with the team in pursuit of continuously improving the effectiveness of the sales team.



Run effective incentives regularly.



Build team spirit and teamwork.



Effectively engage with the sales support team to source support andinformation to identify areas for improved performance.



REQUIREMENTS



QUALIFICATIONS

Minimum NQF 4:

Grade 12 OR a Tertiary Qualification which will be a significant advantage.



Regulatory Examination Certificate 5 (RE5)-advantageous



A Full Qualification in Short-Term Insurance-advantageous



Compliance with FAIS Fit & Proper criteria i.e., minimum experienceand competency requirements.



EXPERIENCE



Three years in a Call Centre Sales Agent environment with proven record of sales success.



Outbound Sales Experience in a Call Centre Sales Agent environment with proven record of sales success.



Proven background in short-term insurance services and products.



Knowledge and comprehension of high-performance based work



compliance.



Ability to review and comprehend large quantities of incoming data where attention to detail is critical.



Proven track record of Supervisor roles in a call centre environment for 6 months or more



SKILLS AND KNOWLEDGE



Solid Administration Skills



Time Management



Excellent verbal and written communication skills.



Computer literate



Analytical skills



Attention to detail



Problem solving



Conflict resolution



Project management



Adaptability to change



Stress tolerance



Resilience



Customer centricity



Presentation skills



Persuading and influencing



Confidence



Drive and motivation



Excellent interpersonal skills



Compliance and rule orientated



Highly organised and good time management



Accuracy and attention to detail is of the utmost importance



Keen interest to learn and develop in the role.



Self-starter



Strong work ethic



VALUES



PASSION



We have a strong and barely controllable excitement for life, our work, the people we work with, and for ourselves. Our enthusiasm and positive energy lead to a strong bias toward action and strive for excellence!



CARE



We care deeply for ourselves, the people we work with, our customers, the communities we live in, the country we call home and the planet which hosts us!



INTEGRITY



We always do the right thing, even when nobody is watching!



GROWTH



We always strive to make a positive contribution on our journey to significance! We (us and the business) grow, because our people grow! Our curiosity drives Innovation and our resilience keeps us determined when the going gets tough! We have the courage to make decisions and to have the tough conversations.



DIVERSITY



We respect and cherish each other and listen to allopinions! We are all unique, which makes the "us" stronger! Throughcollaboration, we ensure that the whole is greater than the sum of its parts!



Between 3 - 5 Years