Job Description

Are you a tech enthusiast ready to kickstart your IT career? We're looking for a Junior Systems Engineer to support our growing infrastructure and gain exposure to a wide range of technologies. You'll work alongside experienced engineers, develop your technical skills, and be part of a collaborative team that values innovation and continuous learning.
Skills and Experience
What you'll do:
Monitoring:

• Constantly monitor security tools, such as SIEM (Security Information and Event Management), antivirus systems, and DLP (Data Loss Prevention) systems for security alerts.

Initial Incident Response:

• Respond to basic security events (e.g., failed login attempts, suspicious network traffic) by following pre-defined response procedures. Investigating and managing alerts to determine if there is a high risk or a security incident.
• Analysing details such as "who," "what," "where," and "why" of security events.
• Identifying indicators of compromise (IOCs), threat types, severity, and ATT&CK stages of incidents.
• Determining if further actions are required and whether there are repeat detections.
• Setting up and monitoring compromised credential solutions and related processes.

Triage:

• Perform initial incident triage, including prioritizing security alerts, determining false positives, and escalating more complex incidents to L2 analysts.

Containment:

• Responding to incidents. Initiating the incident response process when a security event is confirmed. Handling remedial actions and initiating containment steps when threats are detected.

Ticketing System:

• Log incidents and maintain incident reports using ticketing systems (Manage Engine), ensuring that each incident is correctly recorded.
• Managing requests, approvals, and change control processes.
• Managing and updating documents and tickets, ensuring response SLAs are met.
• Logging tickets to the appropriate teams or levels (e.g., L2 analyst).
• Conducting SLA violation reviews when response or resolution times are breached.

Threat Intelligence Research:

• Stay informed about current security threats by researching new vulnerabilities and attack methods and applying the knowledge to daily monitoring tasks.

Security Audits:

• Assist in internal security audits and compliance checks (e.g., ensuring security patches are applied.

Support Role:

• Assist senior team members with ad-hoc tasks related to incident response, documentation, and security tool updates. Reviewing SLA violation incidents and ensuring post-incident analysis is done.

Collaboration:

• Ensure that all stakeholders are always kept up to ensure no events are left unattended. Engage with L2 and L3 to enrich understanding of the environment and management thereof

System Performance:

• Utilize the supported monitoring system to identify problematic remediation services.

Service Request / Incident Management:

• Ensure all escalations are actioned and production is returned to a normal state within the SLA time frame.
• Limit the number of recurring/reopened calls to ensure that the user is satisfied with the service provision.
• Managing and remediating calls within the client-defined SLA.

Your expertise:

• Basic IT Knowledge: Fundamental understanding of operating systems (Windows, Linux), networking concepts (IP, DNS, TCP/IP), and common security protocols.
• Tools Proficiency: Basic hands-on experience with Technologies:

• SIEM
• EPP +EDR
• Secure Web Gateways
• Mail Web Gateways
• Security detection and response
• Vulnerability Management
• SASE

Other

• Attention to Detail: Ability to spot anomalies and patterns in data that might indicate a security incident.
• Communication Skills: Must be able to explain security findings to non-technical stakeholders and escalate issues clearly to senior (L2/L3) analysts.
• Problem Solving: Ability to think critically and react quickly to potential threats while following protocol.
• Work environment: Familiar with working in a SOC.
• Excellent Customer Interaction with clear, concise, and effective communication skills.
• Effectively collaborate with the team to achieve common goals.
• Identify and resolve issues effectively.

Qualifications required:

• National Senior Certificate/ Matric/ N3/ Grade 12
• Microsoft 365 Certification
• A+, N+
• ITIL 4 - exposure or accreditation
• Pass typical recruitment checks (reference, criminal checks, etc.)
• Bachelor's degree in IT, Computer Science, or equivalent practical experience.
• Certifications such as CompTIA Security+, CYSA+, or CCNA Security are advantageous.
• Qualifications preferred:

• ManageEngine AD Manager/Audit Plus will be an advantage
• SIEM Toolset - LogPoint
• Symantec +EDR, WithSecure +EDR, Trend Micro +EDR
• WithSecure Vulnerability Management

Other information applicable to the opportunity:

• Permanent Position
• Location: Midrand
• Work environment: 24x7 Shift Work - Onsite
• Physical Demands: Bending, Sitting, Lifting, Walking
• Travel: Own Transport

Why work for us?
If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.
At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.