Job Description

We are looking for a Junior Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing first-line technical support, assisting users with hardware, software, and network issues, and ensuring timely resolution of IT service requests. This role is perfect for someone with a passion for technology, a willingness to learn, and strong problem-solving and communication skills.
You will gain exposure to a range of IT systems and have the opportunity to develop your technical expertise in a supportive environment.
Skills and Experience
What you'll do:
Technical
Server Hardware and Windows Operating System monitoring.

• Pro-actively monitor client server environments for issues.
• Troubleshoot and resolve any issues discovered.
• Document all issues discovered and their resolutions.

Server Hardware and Windows Operating System support.

• Assist in clearing space from server hard drives.
• Manage memory over utilization.
• Manage CPU over utilization.
• Document known issues along with their resolutions.

Incident Support / Reactive Support.

• Ensure that all alerts received are acknowledged within 15 minutes from the time they are logged.
• Troubleshoot all alerts as they come in based on priority.
• Escalate incidents that the MS CCentre Engineer is unable to resolve.
• Follow correct processes as define by the company process and procedures.

Continuous service improvement initiatives.

• Actively participate in all discussions around service improvement.
• Implement all service improvement initiatives as agreed.

Maintain service levels as per client service level agreements.

• Ensure that all tickets are resolved within the agreed upon service level agreements.
• Ensure that all posted resolutions are detailed and accurate.
• Perform trend analysis of common issues in order to implement permanent solutions.

Your expertise:
The MS Centre Engineer must have a strong IT Operations background working with enterprise architectures covering a wide range of technology sets.

• 3-4 years' experience as an IT Infrastructure Support Specialist with extensive experience in Server Hardware installation, configuration, troubleshooting and remediation.
• 3-4 years' experience in Windows Operating System support with extensive experience in Windows 2012, 2016, 2019, 2022 & 2025 server installation, configuration, deployment, administration and remediation.
• Practical understanding of ITIL Processes, the applying thereof, recommendations for improvements of existing processes and the creation of new processes.
• Proven track record to manage complex, high pressure job environments.
• Teamwork, flexibility, understanding urgency and priorities, and quick problem-solving skills are essential.

General:

• English - Can converse and has the necessary email skills
• Excellent Customer Interaction with clear, concise, and effective communication skills
• Effectively collaborate with the team to achieve common goals
• Identify and resolve issues effectively.

Qualifications required:

• National Senior Certificate/ Matric/ N3/ Grade 12
• A+ & N+ Certification

ITIL Foundation or Higher. * MCSA or MCITP

• Pass typical recruitment checks (criminal, qualification, ID verification checks, etc.)
• Qualifications preferred:

• SCOM Microsoft Certified
• Desktop Central Experience.
• Manage Engine Experience.
• Science Logic Experience.

Other
Other information applicable to the opportunity:

• Permanent Position
• Location: Midrand - Onsite
• Physical Demands: Monitoring agent will be required to be seated in front of a computer with the use of a Keyboard, mouse & various screens. WalkingBending may be required.
• Working Environment: Office Based located in Midrand, Waterfall Park, Monrose Building. In a controlled environment together with the Security team.
• Travel: Must have a vehicle and a valid driver's license. Travel on request.

Why work for us?
If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.
At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.