Job Description

A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Service Coordination
BASIC SALARY : Market Related
START DATE : A.S.A.P / Immediate
REQUIREMENTS:

• Matric
• Tertiary qualifications will be advantageous
• 25 years experience in service coordination, helpdesk, or operations support
• Proven track record working closely with clients and service technicians (Client scheduling)
• Service Technician Scheduling & Time and Attendance - Vehicle Tracking / Trip Planning
• Experience in technical service environments (e.g. refrigeration, field service, maintenance is a strong advantage
• Highly responsive, deadline-driven, and committed to service excellence
• Technical knowledge and background in refrigeration will be an advantage
• Willingness to work after hours and be available for standby shifts (Weekends)
• Must be a team player
• Able to work in a high pressure and fast paste environment
• Strong verbal and written communication skills
• Problem Solving Skills hands-on approach

DUTIES:
General Admin Tasks:

• Manage switchboard.
• Follow up with stores on documentation not received.
• Manage all paperwork as needed.
• Arrange technician accommodation with finance.
• Arrange Courier for spares.
• Generate casual wages purchase requisition and send to Finance.
• Check Technicians clock-in/out for overtime calculation.

Main Responsibilities:

• Scheduling call outs with in-house technicians and sub-contractors.
• Logging and managing tickets on in-house system to ensure efficient and accurate closing of tickets meeting month-end deadlines.
• Technician scheduling and execution of the service call for a region.
• Prepare customer quotes.
• Customer Feedback regarding call outs.
• Liaise with Customers daily.

HOURS:

• Monday to Friday: 08:00 17:00