Junior Service Desk Specialist
Johannesburg, Gauteng, South Africa
Job Description
Mazars Gauteng is currently recruiting for a Junior Service Desk Specialist who will be responsible for providing technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tools and products used by Mazars.
Duties and Responsibilities
Desktop Support:
- Attending to service requests logged for by end-users
- Provide feedback on open tickets via the Service Desk
- Manage user accounts in Active Directory
- Provisioning of Exchange Online mailboxes
- Assignment of Office 365 licences
- Windows 10 Operating Systems
- Office 2013 and Office 365
- Printing support
- Telephony support
- Wi-Fi Support
- Mobile device support (iOS & Android)
- Setup video conferences
- Setting up and configuration of new and replacement laptops
- Keep asset register updated
- Liaise with vendors to resolve hardware faults
- Workstation moves when required
Required Skills and Experience:
- Minimum of At least 1 yearsxe2x80x99 experience in a Service Desk environment including Desktop and Remote Support
- Working knowledge of Windows, iOS & Android platforms
- Ability to communicate effectively with users
- Ability to effectively prioritise and execute tasks in a high-pressure environment
- Focus on providing high levels of customer service
- Maintain professionalism when dealing with customers in person, telephonically or via instant messaging
- Grade 12 qualification
- A+ Certified
Mazars is committed to employment equity and in line with our affirmative action plan; preference will be given to suitably qualified and experienced equity candidates.
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Job Detail
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Job IdJD1254328
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned