Job Description

National Brands Limited (NBL)

, a leading subsidiary of

AVI Limited

, is one of South Africa's top FMCG companies with iconic brands like Willards, Bakers, Five Roses, and House of Coffees. For over 173 years,

NBL

has been a key player in the South African food sector, expanding its reach across Southern Africa and delivering high-quality products that impact daily lives.


At NBL, we embrace a culture of high standards, teamwork, and accountability. Our employees are driven by excellence and innovation, always prioritising customer satisfaction. We celebrate our South African roots and foster a workplace where collaboration thrive.

Why Choose NBL?

Make an Impact:

Influence daily lives through South Africa's most iconic brands.

Innovative Growth:

Help drive continuous improvement in product development and marketing.

Career Opportunities:

Access diverse roles across world-class facilities in Isando, Rosslyn, Westmead, and Durban.

Collaborative Culture:

Thrive in a supportive, team-focused environment with AVI's backing.

Shape the Future with Us!

We're looking for a passionate

Junior Sales Operations Manager (SOM)

to join our

NBL Sales division

in

Isando, Johannesburg

. This role will be responsible for managing and growing regional customer relationships through regular engagement, data-driven sales reviews, and execution of pricing and promotional strategies aligned with national objectives.

Reporting Structure:

Reports to

: Regional Sales Manager

Key Performance Areas:

Customer:

Build, develop and maintain customer relationships with all relevant/ allocated regional customers Schedule meetings with and visit allocated customers every two weeks Prepare and present sales review, and relevant customer data, and discuss measures to rectify negative performance Manage customer pricing in line with NBL mandates and National Customer Manager's strategy Ensure that pricing is loaded in the NBL system/ App Manage customer promotional activity in line with NBL mandates and National Customer Manager's strategy and guidelines Successfully launch new innovation, stock to be on shelf in customer within 6 weeks of open orders Complete contact reports and communicate with all relevant stakeholders (customer and NBL) Attend KAM and RSM customer meetings on a regular basis to get to know the other customers in the region and develop key accounts skills

Operations:

Schedule trade visits once a week, using a monthly planner, in order to ensure that the majority of customers in the region are visited in a year + Complete comprehensive trade visits, with contact reports, on a weekly basis
+ Prepare for a trade visit, pull relevant customer data by store (Shoprite webbis, Pick n Pay site covers etc.)
+ Complete trade visits as per NBL's standard operating procedure
+ Put immediate measures in place to rectify the issues at store level (out of stocks, pricing etc.)
+ Compile a trade contact report with feedback and actions, and communicate with all relevant stakeholders (customer and NBL)
+ Follow up, feedback, and hold the relevant stakeholders accountable

Category Management/ Customer Data:

Comprehend and utilize key 3rd party/ customer systems to drive the NBL business in the region Understand and master Nielsen and pull NBL sales out data on a monthly basis in order to explain the market dynamics and actions required in the region Understand and master Ask'd data and pull this on a monthly basis so as to identify the opportunities for NBL in the market Understand and utilize Silo, in preparation for customer appointments Understand, master and utilize all relevant customer systems on a daily basis to drive the NBL business + Shoprite B2B System
+ Pick n Pay Portal
+ Makro Dispos

Spar DC Controller:

Manage relevant Spar DC orders daily + Pull new orders from the Spar system, and add to order tracker and load builder
+ Update load builder with new and discontinued products
+ Liaise with NBL Planning team as to the number of pallets on the load builder for specific new/open orders, and send top up requests to Spar Buyers
+ If Spar places top-up orders for a load that exceeds 72 pallets, liaise with the Spar buyer to reduce orders where applicable
+ Manage orders in line with the NBL price increase trackers
+ Check and action lines with incorrect prices, and have discounts loaded by NBL Sales Admin where applicable
+ Ensure delivery bookings are made and all parties are aligned
+ Liaise with NBL Planning team to understand out of stocks on outstanding orders, and communicate this to the Spar Buyers
Manage relevant Spar DC stock on hand weekly + Request, receive, rework, analyse and share the relevant Spar stock on hand report with the NBL KAM, RSM, SOM and AVI Field Marketing team
Manage "stamp and sign" orders weekly + Seasonal drives (Festive)
+ Innovation
+ Strategic drives (short-dated stock)

What It Takes to Succeed:

Experience that set you up for success:

Must have a minimum of three (3) years' experience in an FMCG sales function handling wholesale independent wholesale, distributor, and franchise customers

Qualifications & Certifications that will contribute to your success:

A completed Grade 12 / Matric certificate A Diploma / Degree in Sales, Marketing, Business Management or Retail Management would be advantageous

Additional Requirements that will enhance your impact for success:

Knowledge of the FMCG industry is essential A valid drivers' license is essential * Computer literate - MS Word, MS Excel, MS PowerPoint, MS Outlook