Job Description

Be more than just a Manager! Do you have fire in your belly and purpose in your heart? Do you pour all that you are into all that you do.... and have a little fun on the way? If so, please review the requirements and have the courage to pursue your passion and join the Nando's family.
Minimum Requirements

Matric with at least 2-3 years restaurant management experience

Experience in Microsoft Office Attention to detail and accuracy Ability to manage a group of people

Excellent communication skills

Excellent knowledge of restaurant operations

Advantageous

Applicants who have more than 3 years restaurant management experience.

Applicants who are in possession of a valid driverxe2x80x99s license and their own vehicle.
Duties and Responsibilities

Financial Management

• To ensure correct and effective financial administration according to Nandoxe2x80x99s policies &procedures on a daily basis.

• To assist in controlling expenditure and in achieving expected gross profit margins (stock control, waste management, pilferage, etc)

• To assist in taking corrective actions necessary to improve business performance indicators (Sales: Year on Year & Actual vs. Budget; Gross Profit; Ticket Average; Customer Count; Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) on a daily basis.

• To monitor performance against set daily targets (Turnover, Ticket Average; Customer Count).

Operational Management

• To ensure efficient stock control management for the restaurant on a daily basis.

• To perform daily compliance checks with regards to Health & Safety, Repairs & Maintenance, Cleaning &; Hygiene, and escalate any problems to the Restaurant Manager.

• To assist in developing the corrective action plan and facilitating actions necessary to improve internal and external audit results.

• To communicate and ensure compliance to the Nandoxe2x80x99s operational standards and operating requirements.

People Management

• To assist in developing and monitoring rostering on a weekly basis to ensure sufficient people capacity to meet the business requirements.

• To ensure adherence to opening and closing procedures.

• To assist with recruitment, induction and training of all new staff according to Nandoxe2x80x99s policies and procedures to proactively meet the needs of the business.

• To complete and check the attendance register.

• To assist the Restaurant Manager in ensuring adherence to the disciplinary code.

• To escalate poor performance where necessary and provide continuous feedback to staff and Restaurant Manager.

• To assist in ensuring that all staff are signed-off on the relevant training material and procedures on an on-going basis.

Marketing Management

• To assist with communication and execution of all national, regional and local marketing campaigns and initiatives.

• To respond to customer complaints in accordance with the Nandoxe2x80x99s policies and procedures.

• To assist in developing the corrective action plan and facilitating actions necessary to improve results of the mystery shopper report.

• To assist with the execution of the local marketing plan to promote sales and increase customer base.

• To fulfil the responsibilities of the Restaurant Manager in his/her absence.

Nando's