Job Description

Gauteng, JHB - Western Suburbs

Market Related - Market Related Hourly Basic Salary (Market related, Negotiable)

We are recruiting for a JUNIOR OPERATIONS SPECIALIST to join the operations team in a banking environment.

The incumbent is expected to deliver operations administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

JOB DESCRIPTION:


Job Title: Junior Operations Specialist
Duration: 6 Month Contract - with either an extension or the opportunity to go into a permanent role
Work Location: Johannesburg West

DUTIES AND RESPONSIBILITIES:

1. Operations Support Required:

• Provide operations support against standard operating procedures.
• Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.

2. Administrative Support Required:

2.1 Review Credit Bureau:

• Recon / reports monthly / weekly.
• Investigate exceptions and drive resolution.
• Fix and re-submit rejected accounts.

2.2 Execute Credit Balance Remediation:

• Listings: pll91; pll92 and new one being built by pl tech.

2.3 Clear Non-Disbursements:

• Listing pl93.

2.4 Recon Robot Report in Morning:

• Ensure no journal failures.
• Fix any breaks which took place.
• Execute exception report.

2.5.1 Loan General Enquiries.
2.5.2 Document Retrieval.

3. System access required:

• BTP: enquiries and journals.
• Salesforce: complaint management.
• BDP: enquiries and journals.
• Intranet / Internet.

QUALIFICATION, SKILLS, AND EXPERIENCE:

• Further Education and/or Training Certificate (FETC) in Business, Commerce and Management Studies.

COMPETENCIES:

• Business Improvement Orientation.
• Digital familiarity.
• Enabling team success.
• Openness to change.
• Operational administration.
• Product and/or Service Knowledge.
• Quality orientation.

PACKAGE & REMUNERATION:

• Will be agreed based on qualifications, applicable banking experience and previous earnings.

For more information please contact:
Christine McEnderry