Job Description

We are seeking a talented A Client Operations Specialist to join one of our Client's teams. As a Client Operations Specialist You will be responsible for coordinating deliverables and addressing internal and external inquiries to ensure that projects are moved to completion. They facilitate internal and external communications, assign tasks for efficient content delivery, and support with creating guides and standard operating procedures to improve organizational efficiency. Client Operations specialists also assist in the phases of the project lifecycle to ensure successful completion and client satisfaction. This is a full-time freelance position, and the successful candidate must be in South Africa.

Key Responsibilities

• Oversee marketing content deliverables and implement quality assurance reviews.
• Address customer questions and general inquiries via email and phone calls and other communications platforms.
• Supports the Account Management team in the client journey and project lifecycle with scheduling and basic invoicing requests.
• Resolves client and team issues & escalations.
• Company website chat bot support
• Participates in lead generation.
• Facilitate client onboarding process by creating external resources and guides.
• Manage and provide consultation for print and design assets.
• Analysis feedback data and identifies customer service trends.
• Identify system improvements and create internal documentation such as standard operating procedures and quick reference guides.
• Pilot new software and support in providing guidelines for implementation.
• Support in training new team members and creating training documents.

Requirements

• 1-2 years of experience in Business Administration, Operations, or related discipline.
• High school diploma or equivalent required.
• Undergraduate degree in Business Administration, Communications, Marketing, or a related discipline preferred. Equivalent work experience will be considered
• Excellent customer service, communication, and organizational skills.
• Proven analytical, problem-solving, and decision-making skills.
• Strong writing abilities, technical skills, and design acumen.
• Exceptional time management skills with the ability to prioritize and meet deadlines.
• Ability to work well in a high-paced environment.
• Familiarity with quantitative and qualitative data collection.
• Aptitude for systems adoption with the ability to pick up new technologies quickly.
• Proficient with Google Workspace and word processing software.
• Experience with photography, and Adobe Creative Suite. Copywriting is a plus.
• Must have a laptop or desktop which meets the minimum qualifications:
• Processor:

• Core i5 or higher
• RAM - 8GB or higher
• Bandwidth Requirements Minimum:

• Download Speed: at least 6 Mbps
• Upload Speed: at least 6 Mbps
• Hardwired into the internet
• PC or Mac is fine
• Windows 10 or Mac 10.2 and above
• At least 20GB of free disk memory space
• Headset
• A quiet, private place in your home where you can work without background.

Benefits

• Work from home
• Access to diverse projects
• Opportunities for professional growth
• Collaboration with diverse teams
• No commute time
• No dress code (unless therexe2x80x99s a meeting!)
• Eco-friendly work lifestyle
• Exposure to a multicultural team
• Potential for long-term engagement
• Improved work-life balance

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at .

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1840 & Company