Job Description

As a

Junior Operations Associate

at Voyc, you will support the smooth running of our day-to-day business functions across Finance, Legal, IT, Compliance, Operations, and People (FLICOP). You'll play a key role in executing operational tasks, maintaining systems, and assisting with documentation and internal processes.


This is an excellent opportunity to gain exposure to a wide range of business operations while learning how different departments work together to drive company success.


You will work under the Head of Operations and support ongoing initiatives - helping to identify areas where tasks or processes can be improved. Curiosity, attention to detail, and a willingness to learn are key for success in this role.

Key Responsibilities

Support the documentation and updating of Standard Operating Procedures (SOPs) and the Voyc Process Accountability Chart (PACE) Assist with the creation, maintenance, and improvement of business automations and integrations to streamline workflows. Maintain and update company policies and compliance records. Execute operational processes across Finance, Legal, IT, Compliance, Operations and People areas. For example, managing vendor contracting and onboarding, tracking IT assets, administering accounts, and ensuring team members have the software they need. Coordinate with internal domains (Customer Operations, Go-to-Market, Engineering and Product) to ensure their operational processes run smoothly Assist in tracking company operational metrics and maintaining data accuracy. Provide general administrative and project support to the Head of Operations as required.

Requirements

1-2 years of experience

in operations, administration, or a similar role (internship or part-time experience considered).

Familiarity with business tools

such as Google Workspace, Slack, and automation platforms (e.g., Zapier,) is an advantage. Strong organisational skills with

attention to detail.

Excellent communication

and

teamwork skills.

Ability to

learn quickly and work effectively

in a fast-paced environment.

Competencies & Skills

Operational Support: Ensures accuracy and consistency in administrative and operational tasks. Process Orientation: Follows SOPs and contributes to continuous improvement. Technical Curiosity: Shows eagerness to learn and apply automation and business tools. Collaboration: Works well with colleagues across teams and external partners. Adaptability: Adjusts quickly to changing priorities and thrives in a dynamic work environment. Reliability: Demonstrates ownership and accountability in meeting deadlines and supporting operations.

KPIs

Operational Tasks Completed on Time

- Executing day-to-day operational tasks with reliability and consistency to meet deadlines across FLICOP.

% Accuracy of Data or Records Maintained

- Ensuring data integrity and accurate maintenance of records, systems, and compliance documentation.

SOPs Reviewed or Updated

- Supporting continuous improvement by reviewing and updating Standard Operating Procedures (SOPs) and PACE documentation.

Cross-Team Requests Supported

- Providing timely and effective support to internal teams to ensure smooth execution of cross-functional processes.

Benefits

In addition to gaining valuable experience and expanding your skills while building trust in financial services, working at Voyc offers:

Remuneration: R260 000 - R300 000 per annum A supportive, growth-oriented team culture that aligns with your personal goals Flexible working hours Innovative leave policies Company-sponsored lunches, travel, and learning opportunities, including an annual offsite event and Travel to the Netherlands An inclusive and representative workplace
More Perks here