Job Description

Responsibilities:

• Assist the marketing team with the planning, creation, and execution of multi-channel integrated marketing campaigns and event support.
• Assistance with brand events, over weekends and during working hours.
• Support the marketing team with administrative tasks.
• Create product give aways for competitions and sponsorships.
• Assist with emailer and social media post copy and design ideas.
• Management and communication between head office, the stores and customer complaints.
• Management and monitoring of all relevant social media communities.
• Conduct studies to analyse customer behaviour and marketing trends (e.g., buying habits, trends, and preferences).
• Track requests made via customer communications portals and escalate request to the correct channels.
• Design and implement effective online and offline marketing campaigns.
• Identify and analyse competitors.
• Prepare reports by collecting and analysing sales data.
• Collaborate with the design department to produce promotional material.
• Produce clear and creative marketing copy for our products. Support the digital team with content creation, producing videos and fun ways to promote products.
• Organise promotional activities to launch new products/services.
• Ad hoc duties as required.

• 2+ years relevant experience
• Ecommerce/digital experience
• Must demonstrate exceptional communication skills along with excellent customer service skills.
• Must be able to perform a variety of duties, often changing from one task to another of a different nature, without loss of efficiency or composure.
• Computer proficiency MS Office. Basic knowledge of adobe suite (Photoshop, Illustrator, etc).
• A strong work ethic and sense of responsibility and accountability
• Must be able to perform under pressure.
• Passion for cooking and baking
• Drivers License with own reliable transport would be advantageous.