Junior It Technician Hotel Group Camps Bay

Cape Town, WC, ZA, South Africa

Job Description

Providing efficient and proactive support of systems for all Village and Life members of staff, guests, or tenants.



Challenging and result driven role, fulfilling the expectations of the group 24 hours a day and 7 days a week.



Sound knowledge of systems using Windows and MacOS as its Operating System, and MS Office suites.



Attention to service delivery at the highest of standards, maintaining time management and priority levels.



Updating of Asset Registers and stock keeping of IT Equipment in storage.



DSTV Account activation and deactivation requests.



Monthly password changing communication sent to all staff.



Vendor coordination for quoting, orders, deliveries, collections, or repairs.



Completion of daily checklists and reporting to Head of Technology and/or IT Manager.



Third party support follow up and resolutions.



Servers



Basic Server checks



Basic Active Directory operations and troubleshooting



Basic Dell PowerEdge operations and troubleshooting



Basic XenServer operations and troubleshooting



Basic TracTech T&A operations and troubleshooting



Data



Basic resource sharing



Basic backup checks, testing and reporting



Basic Mimecast operations and troubleshooting



Clients



Ticket System First Tier support and resolution



Standardised Computer Deployment and checklists



Basic Simphony POS troubleshooting



Remote Support Tools (RDP, Anydesk, TeamViewer)



User guidance on Operating system and software



Printer setup, testing and troubleshooting.



Any third-party software support.



Security



Basic CCTV operations and troubleshooting



Access Control



Basic HikVision and VIRDI operations and troubleshooting



Communication



Basic IP PABX and Phone operations and troubleshooting



Basic MS365 Admin Centre operations and troubleshooting



Basic support on mobile phones and apps



Networking



Basic Sophos endpoint operations and troubleshooting



Basic operations and troubleshooting on Netgear Switches



Basic operations and troubleshooting for Ruckus and Unifi AP's



Maintenance and installation of network cabling



Audio and Visual



Basic DSTV SAT-IP operations and troubleshooting



Basic Smart TV operations and troubleshooting



Video conferencing setups and testing



Support for events setup of audio and video equipment



Content streaming troubleshooting



Backup Power



Basic knowledge of Inverters, Generators and Solar



Basic online portal operations and troubleshooting



Grade 12 or equivalent



Must speak, read, write and understand English at a professional level



Microsoft Certification or Similar



1 to 3 years in IT Support role



Administration



Servers



Data



Clients



Access Control



Communication



Networking



Audio and Visual



Backup Power



Drivers License



Hospitality Experience (Advantageous)



Microsoft 365 Cloud



Between 1 - 3 Years

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Job Detail

  • Job Id
    JD1457927
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cape Town, WC, ZA, South Africa
  • Education
    Not mentioned