Providing efficient and proactive support of systems for all Village and Life members of staff, guests, or tenants.
Challenging and result driven role, fulfilling the expectations of the group 24 hours a day and 7 days a week.
Sound knowledge of systems using Windows and MacOS as its Operating System, and MS Office suites.
Attention to service delivery at the highest of standards, maintaining time management and priority levels.
Updating of Asset Registers and stock keeping of IT Equipment in storage.
DSTV Account activation and deactivation requests.
Monthly password changing communication sent to all staff.
Vendor coordination for quoting, orders, deliveries, collections, or repairs.
Completion of daily checklists and reporting to Head of Technology and/or IT Manager.
Third party support follow up and resolutions.
Servers
Basic Server checks
Basic Active Directory operations and troubleshooting
Basic Dell PowerEdge operations and troubleshooting
Basic XenServer operations and troubleshooting
Basic TracTech T&A operations and troubleshooting
Data
Basic resource sharing
Basic backup checks, testing and reporting
Basic Mimecast operations and troubleshooting
Clients
Ticket System First Tier support and resolution
Standardised Computer Deployment and checklists
Basic Simphony POS troubleshooting
Remote Support Tools (RDP, Anydesk, TeamViewer)
User guidance on Operating system and software
Printer setup, testing and troubleshooting.
Any third-party software support.
Security
Basic CCTV operations and troubleshooting
Access Control
Basic HikVision and VIRDI operations and troubleshooting
Communication
Basic IP PABX and Phone operations and troubleshooting
Basic MS365 Admin Centre operations and troubleshooting
Basic support on mobile phones and apps
Networking
Basic Sophos endpoint operations and troubleshooting
Basic operations and troubleshooting on Netgear Switches
Basic operations and troubleshooting for Ruckus and Unifi AP's
Maintenance and installation of network cabling
Audio and Visual
Basic DSTV SAT-IP operations and troubleshooting
Basic Smart TV operations and troubleshooting
Video conferencing setups and testing
Support for events setup of audio and video equipment
Content streaming troubleshooting
Backup Power
Basic knowledge of Inverters, Generators and Solar
Basic online portal operations and troubleshooting
Grade 12 or equivalent
Must speak, read, write and understand English at a professional level
Microsoft Certification or Similar
1 to 3 years in IT Support role
Administration
Servers
Data
Clients
Access Control
Communication
Networking
Audio and Visual
Backup Power
Drivers License
Hospitality Experience (Advantageous)
Microsoft 365 Cloud
Between 1 - 3 Years
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