Job Description

Job Summary

CTC: R15 000 plus fixed contribution to medical aid (200k neg)

AA/EE: Not required
Type: On-site and 3-year fixed contract

Non-negotiables for consideration:

• Your application will not be considered unless ALL 6 criteria are demonstrated in your CV*

• Min 3 years' experience and MAX 8 years' experience handling IT-related issues
• Corporate environment experience essential
• Tertiary qualification in IT, Computer Science, or a related field
• Strong experience in setting up and assisting with audio/visual equipment for media rooms.
• Expertise in setting up and maintaining teleconferencing and projector facilities in a boardroom.
• Experience working with server systems and applications- including CLOUD BASED systems

Key Responsibilities:

• Provide expert-level technical support to office staff via phone, email, or in person, addressing hardware and software issues, network connectivity, and other IT-related inquiries.
• Diagnose and resolve complex technical problems related to operating systems, software applications, printers, and other office equipment.
• Lead efforts in installing, configuring, and maintaining computer systems, peripherals, and software applications, ensuring optimal performance and security.
• Collaborate with the IT team to execute advanced hardware and software upgrades, patches, and updates.
• Manage user account lifecycle, including creating, modifying, and disabling user accounts, as well as resetting passwords.
• Oversee the IT inventory and asset management process, ensuring accurate tracking of equipment and licenses.
• Take charge of setting up audio-visual equipment and conference room technology for meetings and presentations.
• Lead the setup and maintenance of teleconferencing and projector facilities in the boardroom.
• Utilize your 5 years of corporate IT experience to provide mentorship and guidance to junior team members.
• Uphold and reinforce company IT policies and procedures, including security protocols and data protection measures.
• Leverage your experience working with servers to manage and maintain server systems and applications.
• Collaborate with third-party IT service providers and ISPs to ensure smooth operation of IT infrastructure.
• Drive and participate in IT projects, leveraging your experience to make strategic contributions.

Other Skills and Knowledge

• Knowledge of the following software and systems Windows and Mac systems, Adobe, MS Office, IManage, Mimecast, inTapp and Aderant

• Profound understanding of computer hardware, software applications, operating systems, and network concepts.
• Excellent problem-solving and analytical skills, with the ability to address complex technical challenges
• Remote desktop support tools and advanced troubleshooting techniques is a plus.
• Outstanding communication skills, both written and verbal, with a strong customer-centric approach.
• Proven ability to lead and collaborate within a team environment, sharing knowledge and mentorship.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is advantageous.
• Proven ability to liaise with third-party IT service providers and ISPs (Co-op Computing and Seacom)
• Any relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) will be considered a strong asset.

If you have not received any feedback from us within 5 working days please consider your application unsuccessful.

**By sending your CV along with other additional documents you give consent to HWR to process and retain your personal information for the current opportunity as well as for future opportunities**

Helen Wilson Recruitment

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