Job Description

We are looking for a motivated and detail-oriented Junior IT Administrator to support the day-to-day IT operations of the business. The successful candidate will provide first-line technical support, ensure the stability of IT systems, and contribute to the ongoing improvement of infrastructure, security, and processes. This role requires a combination of technical expertise, strong organisational skills, and the ability to work effectively both independently and within a team.

Key Requirements & Role Responsibilities

Perform troubleshooting of hardware, software, and system issues. Analyse problems, research, identify, test, and implement solutions. Manage system resolution and ensure optimal use of available resources. Communicate technical solutions and implementation steps in a clear and professional manner. Document hardware and software problems and their resolutions. Perform installation, configuration, and upgrades of hardware and software. Conduct quality checks on completed work to ensure accuracy. Document system installations and current configurations for reference. Carry out system operations, monitoring, diagnostics, and maintenance. Monitor and analyse system performance, making adjustments where necessary. Optimize performance through software and hardware configuration. Develop and implement preventative maintenance plans. Evaluate and improve maintenance processes and outcomes. Communicate and document all maintenance procedures. Perform security administration and implement security procedures. Conduct security audits, analyse results, and recommend improvements. Prepare and maintain documentation of IT infrastructure processes and procedures.

Essential Requirements

Excellent time management skills, with the ability to multi-task and prioritize effectively. Strong administrative skills and attention to detail. High level of accuracy and listening skills. Ability to work independently as well as collaboratively within a team. Comfortable in a fast-paced environment.

Desired Experience & Certifications

Grade 12 / NQF Level 4 qualification. Relevant accredited IT certification or degree. CompTIA A+ and CompTIA N+ certifications (preferred). Experience in a helpdesk or IT support environment. Experience with telephony systems. Hands-on experience in Microsoft 365 support.

Personal Attributes

Proactive and eager to learn. Strong communication and interpersonal skills. Reliable, ethical, and trustworthy when handling sensitive data. Customer-focused with a problem-solving mindset.

What We Offer

A supportive and growth-oriented working environment. Exposure to a wide range of IT systems and technologies. Ongoing training and development opportunities to build your career. Competitive salary package aligned with experience and qualifications. Opportunities to take ownership and gain valuable hands-on experience. A collaborative team culture where your contributions are recognised.
Job Types: Full-time, Permanent

Work Location: In person