Manage the age analysis to ensure accurate tracking and effective management of accounts.
Follow up and collect outstanding debt from the medical aid schemes, insurers, patients, members, and guarantors.
Ensure accurate billing of claims according to scheme rules and agreements.
Prepare documentation for all refund requisitions.
Process medical aid remittances accurately and address short payments promptly.
Liaise with medical aid schemes and patients to address account queries and resolve shortfalls.
Maintain accurate and up-to-date records to provide feedback on the collection status and relevant collection notes of each account.
Promptly address and resolve queries from both internal and external stakeholders in a professional and effective manner.
Complete daily additional functions accurately.
Adhere to company policies and procedures and uphold the image of the company in a professional manner.
Grade 12
Must have credit control experience
Experience in a healthcare environment
Knowledge of the NHN Billings Guidelines
Ability to work within a pressurised environment
Computer proficiency
Drive and energy
Excellent verbal and written communication skills
Problem-solving, analysis and judgement
* Excellent attention to detail
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