Job Description

Duties/Pligte

• Logging all service requests;
• Ensuring that all details are diligently captured and policies are followed according to the correct processes;
• Ensuring that logged requests are updated timeously and diligently;
• The ability to respond to email and telephonic enquiries;
• Logging all service desk interactions;
• Redirecting logged queries to the correct resources;
• Dealing with queries about learning and general network connectivity issues;
• Assisting with access to resources and material from SU portals;
• Being aware of and creating awareness about protecting personal information;
• Keeping up to date with the latest cyber security threats;
• Familiarity with ECP, POPI and GDPR policies.

• Teken alle versoeke by die dienstoonbank aan;
• Verseker dat alle besonderhede deeglik vasgelxc3xaa word en dat die beleide volgens die regte prosesse gevolg word;
• Verseker dat aangemelde versoeke betyds en noukeurig opgedateer word;
• Die vermoxc3xab om op e-pos en telefoniese navrae te kan reageer;
• Herlei aangemelde navrae en versoeke na die regte hulpbronne;
• Hanteer vrae oor leer- en algemene netwerkverbindingskwessies;
• Hulpverlening met toegang tot hulpbronne en materiaal vanaf US-portale;
• Wees bewus van en skep bewustheid oor die beskerming van persoonlike inligting;
• Bly op hoogte van die nuutste kuberveiligheidsbedreigings;
• Vertroud met ECP-, POPI- en GDPR-beleide.

Job Requirements/Pos Vereistes

• Matric certificate;
• At least one year's experience in a customer-related field or a part-time studies in a related field (IT, education, or customer relations);
• A basic understanding of computers and networks;
• The ability to solve computer-related problems independently and practically;
• The ability to function in a team, as well as independently, in a self-motivated and confident manner;
• Empowering team members and users and streamlining workflow by sharing knowledge and solutions;
• Effective time management skills and the ability to prioritise scheduled and unscheduled tasks;
• The ability to perform well under stress in a dynamic environment;
• Willingness and availability to perform stand-by tasks after hours for additional remuneration;
• A valid driver's licence;
• Strong written and verbal communication skills;
• Self-motivated, independent, detail-oriented, and a responsible team-player;
• Ability to deal with and support various priorities.
• Excellent teamwork and interpersonal skills;
• Ability to handle various clients and team members with confidence.

• Matrieksertifikaat;
• Minstens een jaar se ervaring in 'n klixc3xabntverwante veld of deeltydse studies in 'n verwante veld (IT, onderwys, of klixc3xabnteverhoudinge);
• 'n Basiese begrip van rekenaars en netwerke;
• Die vermoxc3xab om rekenaarverwante probleme onafhanklik en prakties op te los;
• Die vermoxc3xab om op 'n selfgemotiveerde en selfversekerde manier in 'n span, sowel as onafhanklik, te funksioneer;
• Bemagtig spanlede en gebruikers en vereenvoudig die werkvloei deur kennis en oplossings te deel;
• Doeltreffende tydsbestuursvaardighede en die vermoxc3xab om geskeduleerde en onbeplande take te prioritiseer;
• Die vermoxc3xab om goed onder druk in 'n dinamiese omgewing te presteer;
• Bereidwilligheid en beskikbaarheid om na-ure bystandstake te verrig vir ekstra vergoeding;
• 'n Geldige rybewys;
• Sterk skriftelike en mondelinge kommunikasievaardighede;
• Kandidaat moet 'n selfgemotiveerde, onafhanklike, detailgerigte, verantwoordelike span-speler wees.
• Die vermoxc3xab om verskillende prioriteite te hanteer en te ondersteun;
• Uitstekende spanwerk en interpersoonlike vaardighede;
• Die vermoxc3xab om verskillende klixc3xabnte en spanlede met selfvertroue te hanteer.

Recommendation/Aanbeveling Experience with a ticketing system would be advantageous;
The ability to quickly adapt to a changing environment;
The ability to learn new concepts and software;
Understanding of workflow principles.


Ervaring met 'n versoekestelsel sal voordelig wees;
Die vermoxc3xab om vinnig aan te pas by 'n veranderende omgewing;
Die vermoxc3xab om nuwe konsepte en programmatuur aan te leer;
Begrip van werkvloei-beginsels.