Job Description

Join Our Team as a Junior Campaign Assistant!

FWH is a dynamic and forward-thinking company, and we're on the lookout for a Junior Campaign Assistant to join our growing team. In this role, you'll play a key part in supporting the planning, execution, and performance tracking of outbound marketing campaigns across multiple channels, including SMS, Email, WhatsApp, and Voice Broadcast. You'll work closely with the marketing and data teams to ensure campaigns are deployed accurately, on time, and in line with performance goals.

If you're detail-oriented, eager to learn, and excited about marketing, we'd love to hear from you.

Duties:

Assist in the end-to-end setup and execution of SMS, Email, WhatsApp, and Voice Broadcast campaigns Coordinate campaign schedules and deployment timelines Liaise with internal teams for campaign approvals, data files, and creative assets Perform quality assurance checks to ensure correct audience targeting and message formatting Monitor campaign execution and flag any issues for quick resolution Support post-campaign analysis and compile performance reports Contribute ideas for improving campaign effectiveness and audience engagement Maintain campaign documentation and update tracking tools as needed

Competencies:

Minimum of 1 year experience in a campaign coordination or digital marketing support role Must be computer literate (Windows 10 preferred) Experience working with direct marketing platforms (e.g., bulk SMS, email marketing tools, WhatsApp Business API, voice broadcasting platforms) is beneficial Familiarity with CRM systems and customer segmentation tools is advantageous

SKILLS:

Strong written and verbal communication skills Basic understanding of direct marketing principles and customer engagement strategies Excellent organizational and time management abilities Ability to manage and execute multiple campaigns simultaneously Attention to detail and a commitment to high-quality campaign output Analytical thinking and ability to interpret campaign performance data Comfortable working within brand tone and message guidelines Ability to work independently and collaboratively in a fast-paced environment Calm and professional under pressure Skills - Intermediary Excel Knowledge of AI Principles - Advantageous

Qualification:

Grade 12 / Matric or equivalent (NQF Level 4)
Job Type: Full-time

Work Location: In person