Job Description

Job Summary:
We are seeking a motivated and detail-oriented Junior Business Analyst to support the system implementation and maintenance at mining sites across Mpumalanga. The ideal candidate will provide first-line technical and network support, liaise with clients, perform data analysis, and ensure effective system operations. This role demands strong communication skills, technical troubleshooting capabilities, and a proactive approach to client service within the mining industry.
Key Responsibilities:
First Line Customer Network Fault finding:
Site Setup and Maintenance, ensure connectivity to site
Liaise with mine personnel to ensure system requirements are met
Configure systems
Basic network fault finding and reporting and escalation (Mine)
First Line OEM Fault finding:
Front line support for systems:
The products and services, including Hardware and Software
Wi-Fi,
Database & Software
Report on OEM connectivity (Original Equipment Manufacturers) systems including Dimako; H&G
Client Relationship Liaison:
Work in a team or independently to provide first line support or escalate a query when the account manager is not available.
Update and maintain information regarding line manager structure specific to the site/s, including managers, finance, engineers
Ensure the reports distribution list is maintained on site
Attend meetings and assist with basic answers in terms of the systems data and information
The above relates directly to the Pick Six, target setting etc and, the information flow and the understanding of the numerous rudiments of each KPI.
Using KPI Background knowledge and knowledge of the products and reports:
Ensure timeous report delivery & ensure data flows are maintained
Check on data exports with raw data files
Generate and compile weekly reports where required
Ensure export folders are online for successful data flow from site to Head office / Identify faults and troubleshoot.
Maintain Database where applicable:
Utilise site operational manuals where possible or required
Complete data analysis
Perform calibration according to correct procedures
Report back to ICT Head Office on:
Completion of regular site backups
Performance of database maintenance & clean ups to ensure the stability of the system
Check if the reports are up to date to the specifications of the mine
Check the PDF reports for accuracy and send out
Double check log files to ensure they have gone out on time
Install programs on site PCs
Ensure databases are up to date with latest versions of the software systems
Perform Front line fault finding:
Analyse raw data for potential errors
Analyse and assess reports for potential problems
Run SQL queries for root cause analysis
Communicate all fault finding to the Head Office in the event the problem cannot be resolved on site
Report to line manager on all day-to-day site related activities and raise any items that needs attention
Report to line manager in respect of all leave request, sickness absences and other aspects of employment such as training and development, performance management
Contribute to the improvement & streamlining of overall the systems and software
Ensure up to date knowledge of all the systems, products and services
POPI Act Compliance
Adherence to Data Privacy Management requirements as contained in the relevant POPI policy statement and any other relevant Acts and policies.
Keeping abreast of any changes and attend training as required.
Formal Education & Training:
Minimum Grade 12
1-year IT Diploma (A+, N+ & SQL)
Windows & MS Packages specifically Excel
Advanced skills gap
Technical Experience:
Windows Server Systems 2016 skills gap refresher
Basic Wi-Fi skills gap
Basic Networking skills gap
First line OEM fault finding
First line customer network fault finding
Knowledge of OEM and connectivity
Data Analysis
Experience:
Minimum 2 years experience within the mining industry
Knowledge:
Database Management
Products & Services
Mobile Devices
Calibration Procedures
Process Mapping ability
Skills:
Interpersonal Skills
Communication (Written & Verbal)
Customer Relationship, Conflict & Complaint
Management
Ability to function individually & in a team
Competencies:
Safety
Integrity
Respect
Ethics
Customer focussed
Independent
Pro-active
Attention to detail

Skills Required