Job Description

First Line Customer Network Fault finding:

Site Setup and Maintenance, ensure connectivity to site



Liaise with mine personnel to ensure system requirements are met



Configure MCS systems



Basic network fault finding and reporting and escalation (Mine)

First Line OEM Fault finding:

Front line support for systems:

MCS products and services, including Hardware and Software



Wi-Fi,



MCS Database & Software



Report on OEM connectivity (Original Equipment Manufacturers) systems including Dimako; H&G

Client Relationship Liaison:

Work in a team or independently to provide first line support or escalate a query when the account manager is not available.



Update and maintain information regarding line manager structure specific to the site/s, including managers, finance, engineers



Ensure the reports distribution list is maintained on site



Attend meetings and assist with basic answers in terms of MCS systems data and information



The above relates directly to the Pick Six, target setting etc and, the information flow and the understanding of the numerous rudiments of each KPI.



Using KPI Background knowledge and knowledge of the MCS products and reports:



Ensure timeous report delivery & ensure data flows are maintained



Check on data exports with raw data files



Generate and compile weekly reports where required



Ensure export folders are online for successful data flow from site to Head office / Identify faults and troubleshoot.

Maintain Database where applicable:

Utilise site operational manuals where possible or required



Complete data analysis



Perform calibration according to correct procedures

Report back to ICT Head Office on:

Completion of regular site backups



Performance of database maintenance & clean ups to ensure the stability of the system



Check if the reports are up to date to the specifications of the mine



Check the PDF reports for accuracy and send out



Double check log files to ensure they have gone out on time



Install programs on site PC's



Ensure databases are up to date with latest versions of MCS software systems

Perform Front line fault finding:

Analyse raw data for potential errors



Analyse and assess reports for potential problems



Run SQL queries for root cause analysis



Communicate all fault finding to the Head Office in the event the problem cannot be resolved on site



Report to line manager on all day-to-day site related activities and raise any items that needs attention



Report to line manager in respect of all leave request, sickness absences and other aspects of employment such as training and development,performance management



Contribute to the improvement & streamlining of overall MCS systems and software



Ensure up to date knowledge of all MCS systems, products and services



POPI Act Compliance



Adherence to Data Privacy Management requirements as contained in the relevant POPI policy statement and any other relevant Acts and policies.



Keeping abreast of any changes and attend training as required.

Formal Education & Training:

Minimum Grade 12



1-year IT Diploma (A+, N+ & SQL)



Windows & MS Packages - specifically Excel



Advanced - skills gap

Technical Experience:

Windows Server Systems 2016 - skills gap refresher



Basic Wi-Fi - skills gap



Basic Networking - skills gap



First line OEM fault finding



First line customer network fault finding



Knowledge of OEM and MCS connectivity



Data Analysis

Experience:

Minimum 2 years' experience within the mining industry



MCS's own systems (not an entry requirement)

Knowledge:

Database Management



MCS Products & Services



Mobile Devices



MCS Calibration Procedures



Process Mapping ability

Skills:

Interpersonal Skills



Communication (Written & Verbal)



Customer Relationship, Conflict & Complaint



Management



Ability to function individually & in a team

Competencies:

Safety



Integrity



Respect



Ethics



Customer focussed



Independent



Pro-active



Attention to detail



Between 1 - 3 Years