Job Description

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people xe2x80x93 the heart of Tsebo xe2x80x93 is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clientsxe2x80x99 needs.

Reporting to the Senior Area Manager, the Junior Area Manager coordinates the provision of contractual and ad hoc security services to customers in accordance with legislation, PSIRA regulations, Company policies to ensure that the budgeted financial targets are achieved.
Duties & Responsibilities

You will be responsible for the following:

• Retain clients by delivering customer service in accordance with SLAs

• Conduct formal minuted monthly customer meetings, including corrective actions as a result of items raised.

• Conduct regular service audits and implement corrective actions where there are gaps

• Resolve customer queries speedily

• Maintain an open communication with clients in line with the escalation procedure Manage the Security Operations in accordance with site specification & PSIRA standards

• Reduce unplanned absenteeism to ensure maximum site coverage

• Control overtime that is caused by unplanned absenteeism

• Prevent claims against the Company through regular assessment of customer risks

• Ensure that all services provided are invoiced accurately and that paid for on time

Skills and Competencies

Effective Organisation

• Analyse staff-turnover to ensure proper allocation of employees in line with contract/site requirements

• Effective management rosters and shift patterns in accordance with PRP

• Management of time & attendance (overtime, annual and sick leave) Supervision

• Provide for employee engagement platforms including parades attendance

• Conduct regular performance assessments and give corrective feedback on all subordinate employees

• Maintain discipline of employees in accordance with code of conduct and related legislation

• Deploy PSIRA registered officers at the sites

• Ensure that armed response under onexe2x80x99s supervision are certified in accordance with Regulation 21

Qualifications

• Grade 12 or equivalent

• Driverxe2x80x99s License

• PSIRA Grade A

• Post Matric qualification is an added advantage

Policy

Tsebo is committed to protecting your personal data as well as your rights relating to the information in line with the provisions of the applicable data protection laws.

As a company we are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants.

Please note that Tsebo will not charge individuals seeking employment any fees, whether for registration, application, administration or placement.

xc2xa9 All rights reserved.
Tsebo Solutions Group Proprietary
Limited (reg no 2016/224394/07)

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Tsebo Solutions Group