Job Description

Our client is looking for a Journeys and Automations Specialist to join their team , responsible for the management, reporting, optimisation and implementation of the automated client lifecycle and journeys. The successful candidate will ensure that the data available aids in creating seamless customer experience to optimise efforts and maximise performance.

Skills and Qualifications:

• Bachelorxe2x80x99s degree advantageous
• Experience with SQL Server databases and Transact-SQL
• Advanced Excel (Pivot, VLOOKUP, etc.)
• Experience with SSRS
• Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
• Experience in building report models with visualisation tools (Power-BI advantageous).
• Good applied statistics skills, such as distributions, statistical testing, regression, etc.
• Comfortable Optimising campaigns based on performance.
• Gathering learnings and competitor insights and incorporating these into campaigns
• Implement tests, and learn strategies and campaigns.
• Able to report back to and work effectively with stakeholders to improve Automations and Journey performance.
• Project management skills
• Excellent written and verbal skills

Duties and Responsibilities:

• Develop effective and efficient automations for segment journeys.
• Monitor journey health.
• Identify potential process improvements and areas within the business for the BI team to get

involved.

• Preparing reports and presentations and deriving business insights
• Ad hoc analysis (scenario modelling, impact analysis etc.)
• Develop, test, and implement data driven (SQL) reports
• Identify new process improvement opportunities
• Analyse customer behaviour, market trends and demographics

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