Job Description

VACANCY - JMC (Journey Management Centre) Operator - TSU International - Centurion
Job Feed: TSU International is looking for a JMC Operator who will be responsible for the proactive and reactive, direct and indirect monitoring of all TSU International Clients, against direct and indirect threats, to minimize risk to both the client and the company.
Your daily tasks will include:
Telephone management

• Trauma management:(Medical Alert)
• Kidnap & ransom
• Security advice
• Answers telephone in the prescribed manner
• Notes the info received and emergency of the call
• Formulates a plan regarding the situation
• Gives emergency trauma support (Level one First aid and CPR)
• Activates Emergency response
• Activates the call tree (set out by clients)
• Follow up and feedback on call received via call tree.

Monitoring of PC's

• All emails received are processed and distributed to the relevant persons
• Constantly monitors the travels
• Monitors Global incident map, upcoming risks, and threats
• Records of possible incidents or risks of travellers abroad via the internet.
• Receives and distributes important information to travellers and Security heads. (South Africa, Africa & Rest of the World)

Monitoring of TV channels

• Monitors only relevant news-related sites (Sky News, BBC, CNN, Al Jazeera, ETV world)
• Searches proactively for any emergencies relevant to the travellers.
• Report on any current or potential emergency to the relevant country heads (South Africa, Africa & Rest of the World) for approval.
• Draws up reports of potential threats to the relevant appointed country heads

Administration

• Dropbox - Establishes activity tracking, reports, and record procedures for service providers while performing their duties for future reference.
• Completes all incidents reports forms
• Briefs and liaises with all parties and individuals relevant to the Standing operational procedure

Executive Protection

• Monitors Drivers, CPOs (Contact & liaise with Service providers three times a day)
• Ensures Satraps are communicated
• Ensures a 24/7 dedicated line available to travellers (tbc)
• Assists with the needs of all Travellers, escalates to relevant service providers, relevant persons, or Security Companies.
• Assists the Service Providers when needed (24/7)

TSU Protect App

• Monitor all emergencies
• Ensure feedback is given to relevant clients
• Assist Vehicles with tracking of relevant emergency
• Do regular tests on both TSU&AM platforms (at least once a week)
• Ensure all tactical and armed response vehicles are signed on

What will make your application successful:

• Minimum qualifications
• Grade 12/Matric
• Certifications
• Grade A registration with Private Security Industry Regulatory Authority (PSIRA)
• Licences
• Valid Code 8 driver's licence
• Training courses
• PSIRA compulsory
• First Aid Level 3
• Knowledge
• Knowledge and understanding of security procedures and policies
• Investigations
• Emergency procedures

Experience

• 5 Years of security industry-related experience. - Private Security Industry Regulatory Authority (PSIRA) and the Safety and Security

Sector Education and Training Authority (SASSETA)

• 5 Years Control room experience with high profile clients - Private Security Industry Regulatory Authority (PSIRA) and the Safety and Security Sector Education and Training Authority (SASSETA)
• Experience in Global Risk Awareness

Technical competencies

• Administrative skills
• Telephone skills
• Computer literacy
• Risk management ability

Decision-making skills
Personal competencies

• Positive attitude.
• The ability to function during a twelve-hour rotating shift
• Level of expressiveness expected on executive level.
• Good communication, reporting, and writing skills.
• Good verbal communication with the various levels of people and structures

in the executive environment, read, write, and speak fluent English.

• Trustworthy and committed to the Journey Management Centre
• Ability to maintain confidentiality.
• Dedication and integrity.
• Patience, endurance, and determination
• Good and extended knowledge of Control Room procedures and policies
• Able to handle high-pressure situations.
• Good and fast decision-making skills.
• Able to work extensive hours as and when required.
• Able to take initiative when required.
• Must be a team player, but also be able to operate independently.
• Be proficient with telephone, email, and radio operations
• Ability to analyse information, determine its relevance and importance, and

route it appropriately

• Remain alert & responsive
• Ability to provide clear, concise, and factually accurate incident briefs to senior

officers, both in person, via telephone, and via email.

• The proper personal control, tact, and judgement required to operate in an

environment high in operational tempo.

• Presentation skills.
• Administration and record keeping of all aspects of the operations.
• Diplomatic and liaison skills.
• Dress codes and etiquette
• Self-motivated and highly disciplined regarding the various aspects and

requirements of executive protection.

• Independently preparing planning/reports
• Proficient in protocol and liaison procedures
• Good verbal communication,
• Pays attention to detail,
• Methodical, diplomatic,
• Able to handle pressure/conflict,
• Results-orientated,
• Good numerical ability,
• People management skills,
• Able to retain optimism despite setbacks,
• Self-motivated.
• Proactive Planning

Problem solving, planning, and decision making
Problem solving

• Manages, prioritises, and strategizes work volumes that require creative problem-solving within a short framework, considering the primary job function and the well-being of the traveller
• Short notice for tasks requires specialized planning to accommodate requests.
• There is considerable pressure due to numerous operational decisions within a short time frame, resulting in definite stress, and decision-making often extends beyond normal measures
• When financial expenses are incurred, a referral up the relevant call tree is required.
• Make decisions based on limited information

Planning

• Daily reporting by country alert (medical or security), per visitor, per incident
• Daily country alert as above report becomes an average weekly report
• Weekly report becomes an average monthly report, into a quarterly report, into a yearly report
• Daily shift handing over reports
• Occurring Incident report to supervisor as and when required.
• Threat assessment report on request
• Risk assessment report on request

Decision making

• The primary consideration for decisions is the safety of the appointed traveller or executive
• The secondary considerations refer up the line when there is a Kidnap and Ransom, any Trauma or Cost involved needs to be referred to the Operational Manager.

Working conditions

• Shifts Work, weekends included
• 12 Hour shifts
• Shift change 30 minutes before shift starts
• Require own transport

Due to the confidentiality, sensitivity, integrity, and high profile of this type of work, all JMC operators will undergo integrity and polygraph testing continuously for the duration of their involvement with the Security Services. Failure of these tests will result in possible redeployment elsewhere within TSU International.
Physical requirements

• Job concentration of demand
• Sitting for extended periods of time
• Repetitive task with few breaks

Remuneration:
Negotiable, depending on skills and experience.
Candidates should apply via the Breeze link provided on or before the end of business on 15 October 2025. Late applications will not be accepted. Only applications received via the link will be considered.

Skills Required