Job Description

About ManageAir:

Are you ready to embark on a career that revolutionizes the short-term accommodation industry? Look no further! We are an innovative Airbnb management company seeking talented individuals to join our dynamic team. As a professional management service, we provide homeowners and landlords with the freedom to enjoy their properties while we take care of the hassles of hosting.

About Us:

At ManageAir, we are driven by a mission to leverage the latest technology and redefine the hosting experience. We strive to make hosting effortless and boost revenue for our valued hosts. If you are passionate about disrupting the industry and making a tangible impact, this is the perfect opportunity for you.

Company Culture and Ethos:

Our culture is at the heart of our success. We continually strive for excellence but know that the core of any successful company is the team driving it. Here's what you can expect when you join us:

• Recognition: We place a significant emphasis on recognizing team members for their valued contributions to the company.
• Innovation: We continually provide our team members with the platform to innovate or evolve existing processes.
• Team Bonding: Enjoy social evenings to unwind and bond as a collective.
• Support and Direction: Regular meetings with senior management ensure you receive the support and direction needed within your role.
• Fuel for Success: Plenty of coffee and snacks are available for you to enjoy at work.

Role Overview:

As a Portfolio Manager at ManageAir, you will play a pivotal role in our mission to redefine the short-term rental industry. Your key responsibilities will encompass a wide range of tasks, all aimed at ensuring the smooth operation of our properties. This is an opportunity for a detail-oriented, organized, and tech-savvy individual to excel in a fast-paced, customer-centric environment.

Key Duties:

• Guest and Owner Relations: Manage expectations with guests and property owners, providing exceptional customer service.
• Operational Efficiency: Coordinate various tasks, including scheduling maintenance, shopping, renovations, and handling expenses.
• Property Maintenance: Conduct minimum requirement and maintenance checks, schedule couch cleans, and meet with contractors as needed.
• Administrative Tasks: Handle tasks such as receipt management, filing (electronic and hard copies), monthly statements, and Xero bills and invoices.
• Onboarding: Take ownership of the onboarding process from start to finish.
• Relationship Building: Foster strong relationships with co-workers, building personnel, and external stakeholders.
• Reporting: Regularly report on property checks, cancellations, and review analysis.

We are seeking candidates who possess and are eager to develop the following essential skills and qualities:

• Exceptional Organization: Your ability to maintain order and structure in a fast-paced environment is paramount.
• Outstanding Multitasking: You excel at handling multiple tasks simultaneously and thrive in a high-pressure setting.
• Diligence and Work Ethic: A strong work ethic is at the core of your professional identity.
• Punctuality: You understand the value of timeliness and consistently meet deadlines.
• Meticulousness: Your meticulous attention to detail ensures precision in your work.
• Keen Eye for Detail: You have a sharp eye for even the smallest nuances.
• Administrative Proficiency: Strong administrative abilities enable you to streamline processes efficiently.
• Tech Savvy: You are comfortable with technology and adapt swiftly to new tools and software.
• Rapid Learning: A fast learner, you readily acquire new skills and knowledge.
• Personable Nature: Your interpersonal skills make you approachable and effective in building relationships.
• Motivation and Drive: Your innate motivation and proactive attitude set you apart as a dedicated go-getter.
• Process-Oriented: You are committed to following established processes and contributing to their refinement.

At ManageAir, we believe in fostering a culture of continuous growth and development. If you possess these attributes and are ready to embark on a fulfilling career in short-term rental management, we encourage you to apply. Join us, where your skills and dedication will contribute to our ongoing success and innovation in the industry. Apply today and be part of our dynamic team!

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