Job Description

Job Summary Your Essential Skills and Expertise

• Extensive experience in ITSM platforms like ServiceNow and BMC Remedy Helix.
• Proficiency in designing and configuring ITSM service models.
• In-depth knowledge of IT Service Management modules.
• Familiarity with Configuration Management Database (CMDB) and IT infrastructure.
• Ability to analyze complex information and improve data quality.
• Capability to provide training and share knowledge.
• Comprehensive understanding of enterprise architecture concepts.
• Experience with ITIL version 4 and Agile Methodology.

Advantageous Skills (Not a Prerequisite)

• German Speaking
• IT experience

Your Soft Skills Shine

• Excellent communication skills at senior engagement levels.
• Strong interpersonal skills and intercultural understanding.
• Resilience in stressful situations.
• Self-motivated and open to independent learning.
• Proactive and full of ideas for process improvement.
• Flexibility and a strong team player.
• Willingness to travel internationally when required.

Qualifications and Experience

• Fluent English-speaking, including business reading and writing.
• Information technology qualification (Degree, Diploma, Certificate).
• ServiceNow certifications (ITSM fundamentals, CSDM, CMDB).
• Minimum of approximately 6 years working experience in IT Service management.
• Team-Player (working in an international environment and team).

Your Role and Responsibilities

• Be the subject matter expert (SME) on ITSM-related topics.
• Support migration/transformation of IT Service Management processes.
• Provide 2nd and 3rd level support ServiceNow CSDM framework solution.
• Perform requirement analysis for IT department structures.
• Maintain and measure service and CMDB quality.
• Support ServiceNow ITSM customer base.
• Create and update user guides, guidelines, and documentation.
• Submit, update, and maintain knowledge articles.

Ready to embark on this thrilling adventure as an ITSM Specialist (Advanced)? Join our team and be part of a world-class IT transformation! Apply now and let's make IT history together.

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