Italian Customer Service Agents
Job Description
Italian Customer Service Agents Required to complete a seasonal contract up to 6 months !
Are you passionate about delivering exceptional customer service and going the extra mile ?
Then we looking for you to be part of a great TEAM !
:
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
Key Responsibilities:
Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Good command of the Italian & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience
Job Type: Temp to perm
Contract length: 6 months
Pay: Up to R22 000,00 per month
Work Location: Remote
Job Types: Part-time, Temp to perm
Contract length: 6 months
Experience:
- Italian speaking: 1 year (Required)
Skills Required
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Job Detail
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Job IdJD1522751
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IndustryNot mentioned
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Total Positions1
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Job Type:Part Time
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Salary:R22,000 per month
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned