Italian Customer Service Agent

Home Based, ZA, South Africa

Job Description

Job description



Italian Customer Service Agents Required to complete a seasonal contract up to 6 months !

Are you passionate about delivering exceptional customer service and going the extra mile ?
Then we looking for you to be part of a great TEAM !

:



Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities:



Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements


A matric certificate or equivalent qualification
Good command of the Italian & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

Job Type: Temp to perm

Contract length: 6 months

Pay: Up to R22 000,00 per month

Work Location: Remote

Job Types: Part-time, Temp to perm
Contract length: 6 months

Pay: Up to R22000,00 per month

Expected hours: No more than 45 per week

Work Location: Remote

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Job Detail

  • Job Id
    JD1469574
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Home Based, ZA, South Africa
  • Education
    Not mentioned