Job Description

Position: Customer Service Agent - Export
Location: Paarden Eiland
Reporting To: Warehouse Supervisor
Job summary:
The Customer Service Agent will be responsible for providing administrative support within the Operations Department.
This includes managing customer information, ensuring accurate document handling, and liaising with both internal and external stakeholders to maintain smooth operational flow.
Minimum Qualifications:

• Matric / Grade 12
• Additional qualification or course in Customer Service or a related field
• Minimum of 5 years experience in a similar customer service/administrative role
• Experience with warehouse operations and planning is advantageous
• Proficient in Warehouse Management Systems; solid understanding of stock taking and warehouse locations
• Strong computer skills (MS Office and related systems)
• Experience in a shipping and freight environment will be an advantage
• Excellent verbal and written communication skills
• Willingness to work overtime and weekends when required
• Ability to work well under pressure

Key Responsibilities:

• Operate the Warehouse Management System accurately and efficiently
• Generate and check all relevant documentation timely manner
• Capture all customer information for pre-advice and related processes
• Liaise with truck drivers, external customers, and warehouse checkers
• Identify and report discrepancies or non-conformances to prevent inventory issues
• Ensure compliance with standards such as OHS, HACCP, GMPs, and SOPs
• Perform general administrative and ad hoc duties as required

Key Competencies:

• Strong planning and organisational skills
• Ability to multitask and function well within a team
• Self-motivated and proactive
• High level of accuracy and attention to detail
• Customer-focused mindset

How to Apply:

Skills Required