Job Description

First Technology Polokwane

is seeking a skilled

IT Technician

to join our dynamic technical support team. The ideal candidate will be responsible for delivering high-quality onsite and remote IT support, ensuring seamless IT operations for our clients.

Key Responsibilities

Provide

onsite and remote IT support

to clients across various environments. Perform

IT systems support and administration

, ensuring optimal system performance. Deliver

hardware and software troubleshooting

, installations, and maintenance. Assist with

cloud services deployment and maintenance

, including Microsoft cloud offerings. Conduct

site assessments

, compile documentation, and recommend technical improvements. Perform

daily client follow-ups

, ensuring issues are resolved and updates are communicated effectively. Assist with

networking support

, including diagnostics and configuration. Support and maintain

firewalls and access points (APs)

. Implement and monitor

end-point protection and management solutions

.

Minimum Requirements

+2 years' experience in a similar IT support role. Strong knowledge of O365, networking fundamentals, and hardware/software troubleshooting. Experience with firewalls, APs, and endpoint security tools. Valid driver's licence and own reliable transport (advantageous for onsite visits). Strong communication & customer-service skills. * Ability to work independently and manage multiple support tickets.