Job Description

Position Summary

We are looking for a skilled IT Technician with some hands-on experience to join our team. The successful candidate will manage IT support tickets, maintain accurate documentation, and help ensure reliable day-to-day operations across our IT systems. This role requires both technical know-how and strong communication skills to support colleagues, resolve issues quickly, and contribute to process improvements.

Key Responsibilities

Respond to, troubleshoot, and resolve IT support tickets within agreed timelines. Provide technical support for hardware, software, networks, and systems. Create and maintain IT documentation, including processes, configurations, and knowledge base articles. Monitor IT systems and escalate issues when needed. Assist with workstation setup, user accounts, and access permissions. Support IT projects, upgrades, and rollouts. Ensure security policies and best practices are followed. Communicate clearly with non-technical staff to provide guidance and training where required.

Requirements

Previous experience in IT support, helpdesk, or systems administration. Strong knowledge of Windows/Mac operating systems, Microsoft 365, and common business applications. Basic understanding of networking (TCP/IP, DNS, VPN, Wi-Fi troubleshooting). Strong troubleshooting and problem-solving skills. Experience with IT documentation and process management. Excellent communication and customer service abilities. Relevant IT certifications (CompTIA A+, N+, Microsoft, or equivalent) advantageous.

What We Offer

A supportive environment with opportunities to grow your IT skills.


Exposure to a wide range of IT systems and challenges.


Competitive compensation package based on experience.