Job Description

THINK is a non-profit organisation committed to advancing health and well-being for vulnerable communities locally and globally. Our work spans three central domains: research, health systems strengthening, and capacity building. Our focus is on addressing a wider spectrum of critical health challenges which include Infectious Diseases, Mental Health, Gender disparities, and building resilient healthcare systems in the face of pandemics and climate change. THINK engages with the local community, government consortia, and international funders to provide care and carry out cutting-edge work that has contributed to making a difference locally and globally.

We are looking for a dedicated IT Technician to play a vital part in ensuring the smooth functioning of our IT infrastructure, offering technical support, maintaining hardware and software systems, and contributing to our organisation's mission by empowering our team to use technology effectively. If you're a motivated professional with a heart for social change, this is a unique opportunity to apply your IT expertise to make a real difference in the lives of others while advancing your career in a dynamic and purpose-driven environment.

Duties and Responsibilities include but not limited to:

• Deliver comprehensive technical support to end-users, addressing their hardware and software-related concerns to maintain smooth day-to-day operations.
• Respond promptly to user inquiries and issues, ensuring minimal disruption to their workflow.
• Prioritise and categorise support requests to manage them effectively and provide timely solutions.
• Identify and diagnose hardware problems by conducting hardware tests, examining system logs, and utilising diagnostic tools.
• Resolve software issues by analysing error messages, system logs, and conducting thorough troubleshooting procedures.
• Ensure that hardware and software problems are resolved efficiently, reducing downtime for end-users.
• Install, configure, and maintain a wide range of computer hardware, including desktops, laptops, and peripherals.
• Perform regular hardware maintenance tasks, such as cleaning, optimising performance, and replacing faulty components to extend the lifespan of equipment.
• Install and configure software applications, including operating systems and productivity software.
• Stay updated with software patches and updates to ensure the organisation's systems are secure and running efficiently.
• Troubleshoot software-related issues, assisting users in resolving application problems and optimising their software usage.
  
• Set up and configure network devices like routers, switches, and access points to ensure reliable network connectivity.
• Implement and maintain network security measures, such as firewalls, intrusion detection systems, and access controls.
• Address network connectivity issues promptly to maintain uninterrupted access to resources.
  
• Offer training and guidance to end-users on how to effectively use computer systems and software applications.
• Create user-friendly guides and documentation to assist users in performing common tasks and troubleshooting simple issues independently.
  
• Assist in the implementation and enforcement of IT security policies, including antivirus software, firewalls, and data backup systems.
• Respond to security incidents and breaches, conducting investigations and taking appropriate actions to mitigate risks.
• Keep meticulous records of hardware and software inventory to ensure proper asset management.
• Maintain user accounts, permissions, and access controls in a secure and organised manner.
• Create and update technical documentation, including standard operating procedures and troubleshooting guides, for reference and training purposes.
  
• Provide remote support to off-site users using phone and remote desktop tools to troubleshoot issues and offer solutions.
• Ensure that remote users receive the same level of support as on-site users, maintaining consistency in service quality.
  
• Plan and execute hardware and software upgrades in a structured manner, ensuring compatibility with existing systems and minimal disruption to daily operations.
• Test upgrades in a controlled environment to identify and resolve potential issues before deploying them organisation-wide.
  
• Collaborate with IT teams and other departments to ensure that technology solutions align with the organisation's strategic goals and operational needs.
• Participate in cross-functional projects, ensuring that IT solutions enhance overall productivity and efficiency across the organisation.

• Certificate In Information Technology or equivalent.
• CompTIA A+ certification is a requirement.
• a Minimum of 1 year or more in IT support, troubleshooting, and technical problem-solving.
• Strong knowledge of computer hardware, software, operating systems, and network systems.
• Working knowledge of Microsoft 365 products.
• Familiarity with IT security practices.
• Excellent communication and interpersonal skills to provide effective end-user support.
• Ability to work independently, prioritise tasks, and handle multiple responsibilities.
• Certifications, such as CompTIA Network+, or Microsoft Endpoint Administrator Associate, are advantageous.

• Being a part of and living our values, which include Care for people and outcomes, Making a Difference and Kicking the Paradigm xe2x80x93 creating an environment where every team member thrives, every idea is celebrated, and every achievement is a testament to our collective commitment.
• Enjoy a 37-hour work week, allowing you more time for personal pursuits, hobbies, and spending quality moments with loved ones.
• Embrace financial security with a competitive salary package that recognises and values your skills and contributions with room for growth within our ever-expanding organisation.
• Experience peace of mind knowing you're covered with life, disability, and funeral insurance, ensuring you and your family's future is safeguarded.
• Employee Assistance Program (EAP) which gives you access to an array of support services such as legal, debt and counselling services, ensuring that expert guidance is just a call away.
• We will contribute towards your medical aid as your health is a priority.

• Applications are invited from suitably qualified candidates in line with this advert for appointment to be made as soon as operationally possible.
• THINK reserves the right to close vacancies within 5 working days of posting.
• Only shortlisted candidates will be contacted.
• Background checks will be conducted on shortlisted candidates.
• Please consider your application unsuccessful if you have not been contacted within four weeks of the closing date.
• THINK reserves the right in special circumstances to accept late applications or to extend the closing date in order to facilitate further searches.
• THINK reserves the right not to make an appointment.
• Internal applicants will get preference for shortlisting.
• All personal Information collected is processed lawfully in terms of the Protection of Personal Information Act (POPIA).
• THINK is unable to provide relocation assistance.