Job Description

Duties and responsibilities of the job

• Monitoring and supporting all support and service platforms for all services provided to clients
• Responding in a timely manner to service issues and requests
• Escalation of problems where necessary and following up
• Installing, configuring, and repairing all hardware, software, systems, networks, printers, and scanners
• Providing technical support for all clients (this may be in person, remotely, or over the phone)
• Assisting the accounts/admin department with the billing of all services
• Testing new technology
• Be able to work independently and give a report on daily tasks
• Problem detection and solving
• Solution implementation, communication with clients throughout the process
• Proactive support
• Manage the backups
• Sourcing quotes from suppliers
• Quoting clients

Qualifications and requirements:

• Having a relevant diploma / certification will be advantageous.
• Good communication skills, both oral and written.
• Driver's license and own transport

Experience Required

• Comfortable and have experience working with and troubleshooting Windows desktops / laptops, Microsoft office, MacOS, desktop hardware etc.
• Have a good understanding of Networking, Wireless, DHCP, DNS etc.
• Experience working on and administering Office 365
• Camera experience would be advantageous
• You should have experience dealing with customers
• 4 years experience in a similar role

Qualities that candidates are expected to display:

• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize and delegate
• A keen eye for detail
• Time management ability
• Motivated to do excellent work all the time
• Patience
• Friendliness
• Honesty
• Integrity

Work Remotely

• No

Job Types: Permanent, Full-time Salary: R10,000.00 - R12,000.00 per month Education:

• Certificate (Preferred)

Experience:

• IT: 4 years (Required)