Job Description

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About Us

Are you a dynamic IT professional with a passion for innovation and leadership? Join Thorburn Security Solutions as an IT Team Leader and take charge of our Control Room technologies and infrastructure. In this pivotal role, you will oversee IT operations, ensure robust network security, manage vendor relationships, and drive technological advancements. If you thrive in a fast-paced, mission-critical environment and have a knack for strategic oversight, we want to hear from you!



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients

reduced costs, risk and complexities

together with

increased quality, efficiency and productivity

. We specialise in

Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more

.

Developing our people

- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

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Duties & Responsibilities

IT Operations Management

Oversee IT operations across all Control Rooms and administrative sites. Identify inefficiencies and implement process improvements. Standardize IT procedures and ensure compliance with best practices. Coordinate with Group IT to align strategies and operations.

Infrastructure & Network Security

Manage and maintain networks, servers, and core IT infrastructure. Ensure robust network security practices, including firewalls and endpoint protection. Oversee infrastructure uptime, stability, and scalability. Manage vendor relationships and ensure timely service delivery. Conduct regular audits and disaster recovery simulations.

Support Services & Escalation Management

Oversee end-user IT support for Control Room personnel. Handle Tier 3 support escalations for control centres. Document support processes, incidents, and solutions. Manage a dedicated Support Technician or contractor for first-level support. Design and manage an on-call rotation for support.

Research, Innovation & Development

Identify emerging technologies to enhance Control Room capabilities. Drive Proof-of-Concept (POC) initiatives from proposal to implementation. Collaborate with vendors and internal teams on new tech deployments. Lead technical rollouts across national sites, ensuring scalability and training. Support business development with technology strategies.
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Skills and Competencies

Technical Skills:

Solid understanding of LAN/WAN networking, network security protocols, server infrastructure, and cloud integrations. Proficiency in endpoint security, VPNs, VLANs, and firewall administration. Familiarity with Control Room technologies, CCTV integration, VMS platforms, and data center environments. Hands-on experience managing Windows Server, Active Directory, remote monitoring tools, and Helpdesk ticketing systems.

Soft Skills:

Strong leadership, decision-making, and delegation abilities. Excellent communication and interpersonal skills, able to translate technical language to operational teams. Analytical thinker with a proactive approach to troubleshooting and problem resolution. Ability to manage stress and perform under pressure, with strong time management skills.
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Qualifications

Grade 12 Relevant tertiary qualification Minimum of 5-7 years in IT operations or infrastructure management, preferably in a 24/7 mission-critical environment (e.g., security, emergency services, financial control rooms). * Experience with network management, vendor oversight, and support structures.