Job Description

We're on the lookout for a proactive IT Support Technician to join our collaborative IT team! You'll play a crucial role in delivering high-quality technical support and ensuring smooth IT operations across Australia, New Zealand, and South Africa.
You'll work closely with the IT Manager based in Australia and provide frontline support across multiple regions. You'll be responsible for managing helpdesk requests, resolving hardware and software issues, maintaining IT assets, and contributing to IT projects and system improvements. You'll work in a dynamic environment supporting a growing team within a reputable insurance organisation.
If you enjoy troubleshooting, supporting end-users, and working with enterprise-level technologies in a fast-paced environment, this could be the perfect opportunity for you.
About the Role
As the IT Support Technician, you will be the first point of contact for IT-related issues, providing Level 1 and basic Level 2 support. You'll manage helpdesk tickets, assist with hardware/software setups, and play an active role in IT projects. Expect to work in a fast-paced, supportive environment where no two days are the same.
Key Responsibilities

• Provide Level 1 and basic Level 2 technical support to approximately 180 users across three regions.
• Manage and resolve incidents and service requests via the IT ticketing system, ensuring SLA compliance.
• Deploy, configure, and maintain hardware and software for end users.
• Monitor IT systems and escalate alerts or issues as needed.
• Support network, telephony, and remote access systems.
• Maintain IT asset inventory and lifecycle documentation.
• Assist with software deployment, patching, and compliance.
• Participate in IT projects and maintain accurate documentation.

Working Hours
This role requires early morning starts aligned to Australian business hours. Flexibility and willingness to work these hours are essential.
Location
This is an onsite role based in George, Garden Route, South Africa.
About Pacific International Insurance
We're a dynamic cross-Tasman insurer and part of a globally respected insurance group. We're committed to delivering "soft landings"--a philosophy that guides our interactions with customers, partners, communities, our team, and the broader industry. With a strong foundation and a forward-thinking mindset, we continue to evolve, anticipating and meeting the changing needs of our customers in an ever-shifting insurance landscape.
Why join Pacific International Insurance?

• Join a company that is purpose-driven, values innovation, integrity, and customer service in the insurance industry.
• Early starts = more free time in the afternoon!
• Exposure to enterprise technologies and professional growth opportunities.
• Be part of a company that operates across three countries, while working from the beautiful George, located in the Garden Route.

Key Requirements

• Grade 12 / National Senior Certificate.
• Relevant IT certifications (e.g., CompTIA, MCITP); MCSE or equivalent is advantageous.
• Experience supporting end-user devices, peripherals, and software in enterprise environments.
• Familiarity with ticketing systems, endpoint management tools, and ITIL processes.
• Basic knowledge of server technologies (Active Directory, DNS, DHCP).
• Proficiency in Microsoft Office, Adobe Reader, and web browsers.
• Strong troubleshooting, communication, and time management skills.
• Ability to work independently and collaboratively in a remote team.
• High attention to detail and commitment to confidentiality and data security.