Job Description

Qualifications and Requirements:

Proficient in Microsoft Exchange, Outlook, and standard email protocols (POP3, IMAP, SMTP) Experienced in managing and troubleshooting within Windows Server environments, including user administration Skilled in diagnosing and repairing hardware issues across desktops, laptops, and peripheral devices Strong written and verbal communication abilities Committed to delivering excellent customer service with a professional and approachable attitude Self-motivated and capable of working independently while staying accountable and results-driven Must possess a valid driver's license and have access to a reliable vehicle, as regular travel to client locations is required

Key Responsibilities:

Provide end-user support for email systems, including configuring and troubleshooting Microsoft Outlook Manage and support Microsoft Exchange (Microsoft 365), including user account setup, mailbox troubleshooting, and migration support Perform routine server administration tasks within Windows Server environments, including managing users/groups, shared printers, and access permissions Diagnose and resolve hardware issues involving desktops, laptops, network equipment, and peripheral devices Serve as the main point of contact during onsite client visits, escalating advanced issues as necessary Communicate clearly with clients to provide updates on service progress, resolutions, and any required follow-up actions Accurately document all support activities and client communications in the appropriate systems Participate in proactive system maintenance, software upgrades, and contribute to IT project implementation tasks
Language:

English (Required) Afrikaans (Required)
Work Hours:

08:00 - 17:00

Job Types: Full-time, Permanent

Pay: R6000,00 - R15000,00 per month

Work Location: In person