Job Description

Role Overview
As an IT Support Specialist, you'll be the go-to person for all on-site technical support. You'll troubleshoot hardware and software issues, manage service requests, support Microsoft 365 environments, and ensure smooth IT operations across systems and networks. This role is hands-on and requires a proactive, customer-focused professional who can balance multiple priorities while maintaining high service standards.
Key Responsibilities

• Deliver hands-on technical support for computers, applications, and network-related issues.
• Resolve complex incidents and manage service requests efficiently within SLA timelines.
• Support Microsoft 365 tools, MS Teams, SharePoint, and OneDrive environments.
• Maintain accurate asset records in ServiceNow.
• Collaborate with the IT Manager and global support teams to ensure system reliability and business continuity.
• Manage vendor relationships and liaise with local providers for IT equipment, maintenance, and procurement.
• Provide mobile device and telephony support, including MDM administration.
• Uphold IT security protocols in line with company policy.

Requirements

• Minimum 2 years' experience in an IT support or similar role.
• Solid understanding of computer hardware, software, and networking systems.
• Experience with Microsoft 365, SharePoint, and MS Teams.
• Knowledge of ITIL frameworks and IT best practices (certification preferred).
• Relevant IT qualifications (degree or certifications such as CompTIA A+, Network+, CCNA, or MCITP advantageous).
• Strong troubleshooting, communication, and analytical skills.
• Ability to manage multiple priorities and adapt to evolving technologies.

What's in it for You?

• Work with a respected global brand.
• Gain exposure to a world-class IT environment.
• Collaborate with international teams.

Skills Required