Job Description

Client based in Pietermaritzburg is looking to employ an IT Support Manager. You will need to have an in-depth understanding of Microsoft technologies, especially SharePoint and Office 365. You will be the escalation point for issues and risks so should be confident in your abilities, and calm under pressure. You will also be expected to deal with hardware related issues xe2x80x93 faulty PCxe2x80x99s, replacing hardware and obtaining quotes on replacement. Reinstalling software on PCxe2x80x99s and overall IT and Network administration of our site.

Experience Required: * Experience managing busy support teams

• Minimum 10 years working experience supporting Microsoft Technologies
• Must have relevant IT Qualification/Degree - Microsoft Certified Systems Engineer Certification (MCSE) or equivalent Microsoft certifications is essential
• Advanced knowledge of Office 365 (Exchange Online, Teams, SharePoint Online, OneDrive, Security & Compliance, AAD and Intune)
• Minimum 3 yearsxe2x80x99 experience on Microsoft Office 365 and Azure implementation and support.
• Strong experience with Microsoft Windows Servers. (Active Directory, DNS, Web Application, SQL and SharePoint)
• Ability to setup and configure a server to Microsoft best practice.
• Troubleshoot and resolve system performance issues (High CPU usage, High Memory Usage and High Disk utilization).
• Perform corrective SharePoint administration, configuration and maintenance as required. Create documentation for any function performed under any competency as directed.
• Experience in managing monthly released Microsoft Updates
• Managing and administering Virtualization technologies such as Hyper-V and VMWare
• Managing Internet Information Server (IIS) for example: Monitoring and renewal of Certificates
• Familiarity with VPN clients and Remote Access Clients

Advanced knowledge of SharePoint On-Prem is highly advantageous: * Maintaining and Monitoring of a SharePoint environment

• Possesses strong problem-solving and analytical skills.
• Experience providing technical support for SharePoint users.

Interested candidates are encouraged to apply for the role either directly online or by sending their application through to

Kindly note, our consultants receive more than 300 applications daily, it is not physically possible for us to regret everyone. If you do not hear back from a consultant within 5 - 10 working days, please consider your application unsuccessful this time around. We appreciate your understanding in this regard

Pronel Recruitment