Job Description

Our client in the Healthcare industry is currently looking for an IT Support Manager in Claremont, Cape Town.

Responsibilities:

• Oversee and support the IT team and Client Liaison Managers, ensuring the timely and accurate delivery of daily requirements.
• Manage all administration of the IT Department.
• Oversee and schedule technicians for installations and site visits.
• Monitor stock distribution and ensure only required equipment leaves the department.
• Ensure regular maintenance of data rooms and node rooms.
• Manage reports logged by technicians and attend to reported faults efficiently.
• Supervise and ensure completion of assigned tasks by the Desktop Support Technician.
• Ensure timely and efficient delivery of IT support services.
• Oversee administrative tasks for Client Liaison Managers.
• Analyze business needs and recommend technical solutions.
• Manage network equipment stock levels.
• Manage Google Suite and its components when required.
• Identify opportunities for improvement in IT support processes.
• Draft, review, and implement IT policies and procedures.
• Oversee and manage the sales team in all administrative processes in the IT department.

• Grade 12.
• Bachelorxe2x80x99s Degree in Information Technology or equivalent advantage.
• Proven experience in a similar role.
• Organizational and administration skills.
• Commercial environment experience, including developing and implementing effective work processes.
• Project Management experience.
• Technical Proficiency: In-depth knowledge of IT systems, networks, and infrastructure.
• Ability to troubleshoot complex technical issues.
• Strong leadership and management capabilities.
• Excellent communication skills for technical and non-technical stakeholders.
• Proactive approach to anticipate potential issues.
• Establish and maintain positive relationships with internal and external clients.
• Proactive approach.
• Adaptability and Flexibility.
• Clear health record.
• Clear criminal record.
• Clear credit record.
• Contactable references.

• R50 000 xe2x80x93 R55 000 per month.

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